Carrabba's Italian Grill Reviews Summary

Food Quality

Pros:

• "The food is way better than you would expect from a chain."
• "The Tuscan Ribeye... juicy, tender and flavorful with just the right amount of fat."
• "Their pork chop marsala and sirloin marsala are awesome."
• "The food was delicious and served hot."
• "The chicken and steak was cooked to perfection and well seasoned."
• "The food was Amazing!!! The service was Outstanding,.. And the Desserts Are to DIE FOR!!"
• "The roasted veggie Ravioli was amazing!"

Cons:

• "The Lasagna and chicken was old, molded, and burnt."
• "Found a live cockroach in my salad."
• "The chicken was barely warm. It was cool in the center."
• "The seafood was a deliberately deceiving mountain of pasta with a little bit of seafood."
• "Honestly the food was terrible."
• "The pasta was mushy and over cooked."
• "The chicken linguini tasted like dirt, and the lobster ravioli was preheated, not fresh."

Service

Pros:

• "The service people and food were great. When it came to my drink (1) drink was more then my meal of two."
• "It is always an enjoyable time when I go to the Willow grove establishment."
• "Farrah was the bartender, and did a great job, there when I needed something, but giving me space when I just wanted to decompress."
• "Johnny was a fantastic server. Very attentive and personable."
• "Our server Jacqueline was helpful with letting us know about the take home program."
• "Server Jimmy was excellent, prompt and informative."
• "Our server Brie... probably the best service that we’ve had in years."

Cons:

• "Horrible service provided by 'Manager' Leon, who in fact hung up on me and spoke rudely to me throughout the duration of my call."
• "After 40 min. waiting no-one came so the desk attendant took my order."
• "We waited for 20 mins to be seated then once we were seated we sat there for 45 minutes without being offered water or bread."
• "I ate at the bar and the service was not good."
• "We had to go to the manager for our check because she wasn’t taking care of us as dine in guest."
• "The black guy that served us our drinks rudely threw the glasses on the table instead of placing them."
• "Before everyone was done eating, she asked us if we wanted to-go plates and brought our check without us asking."

Atmosphere

Pros:

• "The atmosphere was warm and the food was amazing!"
• "The restaurant was clean and friendly."
• "A nice cozy, friendly chain."
• "Love Dining here in the colder weather. Interior decor is warm and welcoming."
• "The attentive and friendly server added to a 5 star dining experience."
• "Being serviced by the kindest person, Athena!"
• "Beautiful place, great food, lovely staff."

Cons:

• "There was a strong pee smell that overwhelmed the entrance."
• "If you like the smell of sewage and flies constantly bothering you, this restaurant is for you."
• "It just smelled of old stale food or grease."
• "Dining room had a terrible odor."
• "Bathroom smelled and was dirty."
• "There was a spot of black mold on the ceiling in the dining area."
• "The floor under the tables were a mess and the plethora of either FRUIT FLYS."

Value

Pros:

• "The food is good, the menu hasn't really changed they still serve the colt classics."
• "Our entrées were perfect from the pasta sides to the main dishes of Salmon and her pasta."
• "Food was amazing, honestly better than I'd expect from any chain of this price."
• "Take advantage of the $10 take home entree the size was twice what the eat in entree."
• "For each entree you order, you can order a 2nd entree of equal or lesser price to take home for $10. A very fair value."
• "Prices reasonable."
• "Excellent all around and not a terrible price for a nice, upscale meal."

Cons:

• "17.99 for a 9 oz glass of wine when the bottle didn't even cost that much!!! REALLY!"
• "The flavors didn't mesh very well, and did not meet value."
• "The food is far overpriced for mass produced, chain restaurant offerings."
• "Most definitely was not with the $100 we spent!"
• "Very over priced for what you get."
• "The food cost more than it’s worth."
• "Definitely not worth the $251.00."