"The food is fresh and quality of everything is great!"
"All the seafood was fresh and well seasoned."
"The food was fresh and the sauce was A++.. Got the shrimp and crawfish combo with the special boil sauce.. Medium heat."
"The flavor of the shrimp and crab is delicious."
"The food is always fresh. They serve it in a bag with your choice of seasoning."
Cons:
"We didn't like our food."
"The crawfish were not fresh at all."
"The attention to detail is slipping. This time it was not at flavorful and very watery."
"Crawfish was a little bit disappointing. Tiny fellas some of them."
"Both my date and I noticed a *pungent* Fish Taste that overpowered the in house spice blend."
"The food, excluding drinks and catfish, was bland."
"The seafood boil was too garlicky!"
Service
Pros:
"The waitress did a great job servicing the tables."
"Everyone works here is friendly included the host the server and everyone else."
"Service has always been great, so no complaints there."
"The service is what you can expect from a New York City restaurant, quick and efficient."
"The waitress was great and offered helpful recommendations when asked for her opinion."
"Service was VERY nice and accommodating."
"The service was great and the food was AMAZING!"
Cons:
"They forgot half of our order and when we called to report it, instead of rectifying the situation they asked if we wanted a refund."
"However, the wait was super bad about 2 hours and their service especially the host was not so patient."
"Horrible experience at the Waverly location. Hands down the worst server I have came across at any restaurant."
"i took 1 star for the attitude of the hostess who greeted me at the door ... when I arrived, the place was practically empty and instead of seating me, she denied me till both parties are present."
"Our waitress was attentive only after we had realized she didn't put in our correct order."
"Waited awhile for the waitress to come over."
"The service SUCKS!!!!"
Atmosphere
Pros:
"The drinks are ok and the waiters and waitresses are pretty good nice atmosphere."
"The vibe was very relaxed and low maintenance, no need to dress up for this NYC restaurant."
"The atmosphere was really chill which I liked as well."
"The atmosphere is nice and relaxing and fun."
"Calm ambiance with adorable bayou themed decor."
"Restaurant is nautically themed."
"Atmosphere is top notch. They really take the NOLA/Louisiana boating vibe seriously."
Cons:
"The atmosphere was ok, it was very hard to hear the people at my table (a little too noisy for my taste)."
"Every 5 minutes the lights would take a dip and go back to normal."
"The interior is nice but the music is meh, hahaha but hey you come here for good food."
"The main light kept flickering, and the large communal sink in the bathroom was clogged."
"A bit warm inside the restaurant, doesn't feel any aircon, just 2 ceilings fan."
"Took off one star for the sweltering atmosphere. No ac in the middle of summer makes for an uncomfortable eating environment."
"The gumbo was extremely flat, the taste was one tone...and not a good one."
Value
Pros:
"Great food, excellent service. I’ve been here a few times, without kids and with kids, both great experiences."
"The prices are affordable."
"You definitely get a good amount of food for the price!"
"The price is not bad at all for the quality of the food we received."
"The prices are fair."
"In terms of the bill, the price was actually relatively better than many of the other boil spots we have been too."
"this place's price sounds expensive but actually really worth it!"
Cons:
"$450 for 3 people for an ok meal is ridiculous."
"The prices are a little high for getting your food in a plastic bags and eating off of paper."
"Being a pretty pricy place the cash only aspect of the restaurant was really annoying and tedious."
"It does get quite crowded."
"Dried up crab legs and extremely over priced menus."
"It is a bit pricey. About $120 for 2 meals and drink."
"Food was good, but pricey! Gratuity automatically 20% for 4 or more people and no sides come with the lobster and crab legs."