Rossi Chrysler Dodge Jeep Ram Reviews Summary

Customer Service

Pros:

• "They always make me feel important and make sure everything is taken care of on my Jeep."
• "Sandy couldn't have been any more of a help. Everyone there is super nice and they made the process so easy."
• "The staff is personable, professional and very respectful."
• "Sandy is by far the best sales person at the dealership! She’s fair, honest and professional."
• "Buddy at Rossi Chrysler always does an excellent job at walking me through the service process each time I bring my car in for maintenance."
• "The friendly staff are super educated and make you feel validated especially if you have a hard time describing a concern."
• "Everyone at Rossi was Thoughtful and kind."

Cons:

• "Tried to make an appointment for my van and was told they aren't taken appointments until late October."
• "A week goes by and I hear nothing."
• "Waste of time, numbers were all over the place."
• "No one from the service department could have contacted me to inform me that the repair part was out of stock?"
• "The service person who answered the phone was extremely rude."
• "Customer service is a term that they seemed to have lost somewhere along the way."
• "They called me to cancel my appointment due to 'too many customers'. My appointment was a month out. How is this a thing?"

Sales Experience

Pros:

• "I had the pleasure of having Buddy work on my car. It was one of the best experiences I’ve had when working with a car dealership he was great at communicating with me and super honest."
• "They are not your normal high pressure sales people they listen an work with you."
• "Never had such a easy and relaxed car buying experience."
• "Our salesperson, Mel Vargas, was very patient and informative and helped us make the best selection for our needs."
• "From the start, Tom O'Hare was a great guy."
• "Marvin, our salesman, was attentive when I told him what I was looking for."
• "Sandy was amazing and always gets us the best possible deals."

Cons:

• "The contract was written at full price which meant they were no longer negotiating."
• "I'd rather drive an hour away to a friendly dealership than ever give them business."
• "Truck had been in flood."
• "I notice a scratch on the passenger window."
• "I needed to have an argument with their manager for them to do so."
• "Unfortunately, I knew much more about the Wrangler JL than the salesman."
• "They were not open to negotiation at all."

Vehicle Quality

Pros:

• "I just bought a 2014 ram 1500 from Bob Marsh. Best decision I have ever made hand down!"
• "I ended up purchasing a certified Jeep Wrangler. I couldn’t be happier."
• "I couldn't be more happy with my new challenger! It's a dream come true and I have the people at rossi to thank for that so thank you very much!"
• "I am thrilled to finally be in my dream Jeep!"
• "I have already and will continue to highly recommend Sandy and Tom and this dealership for a great place to purchase a vehicle."
• "I would highly recommend them and would buy a car the next time I am in town visiting my family."
• "I would absolutely definitely 100% come back to Rossi to purchase my next car even though it was an hour and a half away from my house."

Cons:

• "Upon closer inspection, frame was severely rusty, and engine and door strikers had serious corrosion."
• "Had to repair."
• "The deal they were offering was ridiculous and laughable."
• "2 weeks later transmission lines were leaking."
• "58 days they had brand new compass (under 10,000 miles) for unsafe recalls."
• "Paper work mileage for my trade in was done wrong."
• "Unlike my last experience at trade zone in Washington where my car purchased in October lasted 3 months after I put in over 2k of repairs on top of 4k purchase.price, this vehicle appears to be running very well without worry."

Facility & Amenities

Pros:

• "The place was spotless and they offered coffee, bottled water, and snacks."
• "Definitely going back there, dealership was clean neat and everyone was friendly!"
• "The facility is modern and impeccably clean."
• "The whole staff at Rossi Dodge are friendly and always there to help."
• "Family like atmosphere. Any department you walk into, you are welcomed with a smile."
• "A friendly team and a very clean pleasant waiting area."
• "We were greeted in a very casual welcoming way this created an environment that we felt comfortable enough to do business."

Cons:

• "Totally ridiculous that a place this shady can still be in business."
• "This is the most unprofessional and callous establishment I've experienced and I highly recommend you go elsewhere."
• "DO NOT BUY A CAR FROM THIS DEALERSHIP."
• "If I could give 0 stars I would."
• "Worst buying experience I have had."
• "Honestly the worst service department I have dealt with."
• "This dealership was very difficult to work with."