TAP NYC | 100% Gluten-Free Sandwiches & Açaí Bowls | Upper West Side Reviews Summary

Atmosphere & Decor

Pros:

• "The vibe is warm, contemporary, and chic."
• "Really good prices and nice atmosphere."
• "Cool place (modern and clean design)."
• "Very nice place, great location and decor!"
• "Best Brazilian inspired-food and coziest place I've been to in NYC in ages!"
• "Unique, cozy, and tasty food. It was the perfect stop in on a snowy day in NYC."
• "Cozy and cheerful, If you are nearby Manhattan, it’s the place to be for a lunch or a pause for a nice cup of cold Matcha."

Cons:

• "But it’s too hot inside during summer."
• "Space was ambient, but with the need for social distance, very limited."
• "The only think I didn’t like was the loud music so I didn’t really enjoy sitting inside there."
• "Also the outdoor tables could use a wipe down, they were not clean."

Food Quality

Pros:

• "The REAL açaí is so yummy!"
• "The food is good and the place is nice."
• "Delicious Brazilian, tapioca based food! 100% gluten free so no worries for celiacs."
• "Best açaí bowl in NYC!"
• "They have gluten-free options and the acai bowls are AMAZING!"
• "The Brazilian cheese bread is delicious."
• "The tapioca “crepes” are better than most in Brazil, and they have the best açaí this side of the equator!"

Cons:

• "Whoever is in charge of making the tapioca wraps is not going a great job at the Columbus UWS location; the tapioca balls are just falling apart everywhere."
• "They unfortunately changed the formula a few months ago and now it’s suuuuper sweet, which I don’t like."
• "Tapioca is essentially pure carbohydrate and is definitely not ideal for maintenance of weight or blood sugar levels."
• "Food is too expensive and tapioca dough was not properly hydrated making it too dry and crumble."
• "The sandwiches were disappointing at best, the insides were fine and well made but the bread was dry, brittle and had chunks of tapioca flour."
• "The tap crepe was...weird? Grainy little plasticy pellets w some filling - not great."
• "None of us like the taste of the topioca wrap."

Service

Pros:

• "The guys behind the counter are PHENOMENAL! Super friendly and helpful in exploring great menu options."
• "Highly recommended!"
• "Super great and friendly service always and amazing food."
• "The staff was super patient with us, explaining the menu options, even showing us photo examples."
• "The guy working here was very friendly and great customer service."
• "Service here is always great."
• "The staff is very friendly and deliver orders expeditiously!"

Cons:

• "The staff always seems disorganized and more often than not you'll need to remind them that you haven't gotten parts of your order that they simply forgot about."
• "Was disappointed by the nonchalant attitude of the person taking my order (and staff in general)."
• "Service wasn't great either."
• "We had to wait so long to get our order because the person behind the counter seemed a bit lost!"
• "There is no consistency. I believe is due to the high employee turnover."
• "Unfortunately the service is lacking."
• "Limited bar selections and very poor service!"

Facilities

Pros:

• "They have strong WiFi, DELICIOUS food, fast service & the staff were very helpful."
• "These tapioca crepes are gluten free, no sugar or fat! Also, the door ramp makes it easy for the strollers."
• "Fast friendly service, good amount of seating inside and a cute little patio out front."
• "Inside seating and outdoor seating as well."
• "The seats are so fun and comfortable."

Cons:

• "Only side down is that they don't have a restroom for customers."
• "No restrooms, even though it’s a decent sized place."
• "Then they decided to not let customers use their bathroom."
• "They don’t let customers use the restroom!"
• "I wish they had a bathroom - food establishments should be required to have restrooms."
• "The only thing we did not like is that there are no restrooms."
• "No accessible bathroom for customers."

Price & Value

Pros:

• "Delicious and very reasonable prices."
• "The prices are more than affordable and it has a warm and welcoming atmosphere ☺️"
• "Prices are actually low for this part of the city."
• "The salmon biscuits were also so well priced, I thought they made a mistake at first lol."

Cons:

• "However, I was not happy with the price/quality ratio."
• "Used to love coming here but we don’t very often anymore because it’s gotten so expensive."
• "It’s extremely overpriced."
• "The prices have increased significantly over the past few years."
• "Pretty pricey, but was all high quality."