Ruby Tuesday Reviews Summary

Food Quality

Pros:

• "The food was extremely well cooked. Complements to the chef."
• "The food tastes good and is made to order."
• "Our food was served quickly and was delicious."
• "From drinks to the food everything was Fresh, cooked and seasoned perfectly."
• "The food is always cooked the way we want and wide selection for a chain restaurant."
• "Food was delicious and would definitely go back."
• "The bourbon bacon burger was delicious."

Cons:

• "Though I asked for medium rare it came out well done."
• "Fish was exceptionally greasy, steamed broccoli was mush, and other veggie looked very unappetizing."
• "The food was undercooked and the salad bar was dirty."
• "Queso dip tasted old, green bean tempura was over cooked and dripping with grease."
• "There was very little flavor to the food, and it came out to us barely warm."
• "Our calamari was literally burnt. Five shrimp for an appetizer at 10 dollars was ridiculous!"
• "The food was too small and the food was undercooked."

Service

Pros:

• "The wait staff is friendly and personable."
• "The service was excellent and the food great!! There's 6 in our party and everyone's dish came out well and tasty!"
• "Jason B was a phenomenal waiter! Not only was he cordial, he was very attentive and kept our drinks filled."
• "Our server was awesome. Friendly, attentive and very professional."
• "We had a wonderful time with Bartender Jason, he was extremely knowledgeable about the menu selection and provided amazing customer service."
• "Jason and the staff are always welcoming and make it a great experience."
• "Great Meal and Service. Food was excellent!"

Cons:

• "Got up and walked out of here tonight... I saw here talking to her manager as we left and he was unkempt with his shirt unbuttoned down his chest and looked dirty and unconcerned."
• "Our waiter Josh was super rude and took about 15 minutes to get a beer."
• "Waited 15 mins for a waitress, after she continued to ignore us."
• "Lazy workers. My carry out order sat on a table visible to me for 10 minutes."
• "Service was friendly, but slow."
• "It takes forever for Sarah to serve."
• "Lately the service has been slow and waiters and waitress have been down right rude and bad."

Management

Pros:

• "The GM Randy is the best restaurant manager ever."
• "I am so happy and had the pleasure to meet and be welcomed by the New General Manager Mr Michael Jackson."
• "This Rudy is under new management Michael Jackson is trying and he's doing great."
• "Management staff, Lori and Gina keep this location at 5 stars!"

Cons:

• "Management problems."
• "So I have been here many times and it seems to me no one knows how to manage the running of the store."
• "The restaurant in Middletown has awful management, lack of finder servers."
• "While the waitress was apologetic to my parents and me, the fact that this location didn’t order enough food for an extended New Year’s Day weekend is irresponsible."

Ambiance

Pros:

• "The atmosphere was very warm and comforting."
• "Relaxing atmosphere."
• "Casual atmosphere."
• "The music and atmosphere were intoxicating."

Cons:

• "Also, if you go at dusk, the sun is blinding on the west side of the restaurant."
• "The whole building needs to be renovated."
• "It had flies flying around."
• "Floor was sticky, including carpet."

Value

Pros:

• "But pricey if you do just the bar."
• "Great deal if you sub for a side on an entree order (1.99)."
• "Seems like they try 2 take care of senior citizens! Printed a coupon that gave U a free meal with purchase of meal of equal Value! Dinner 4 two less than $20.00!"
• "They have a 2 for $25.00 2 meals and an appetizer."

Cons:

• "Just picked my order of the roasted mushrooms and this is what I got. The price was only $5.99, they should only charge $1.99 for this portion. This is ridiculous."
• "The prices are higher than I'd expect tho, so we only go when we can get our hands on BOGO coupons."
• "The fries were way to salty and soggy! The salmon had no flavor at all."