Hand and Stone Massage and Facial Spa Reviews Summary

Staff and Service Quality

Pros:

• "Luisa G is amazing!!! She is the best one there."
• "Abby is FANTASTIC!!!! She’s always super friendly, always making me feel comfortable and has made a huge difference on my face."
• "This is my third time back and I have not been disappointed once!"
• "The girls working were so nice and Nelly was AMAZING!!!"
• "Every masseuse I have had here has been very good but Vanessa is by far my favorite."
• "I always leave glowing, looking 10 years younger and very well cared for."
• "The staff is very friendly, helpful and accommodating."

Cons:

• "The front desk staff refuse to cancel it and stated they still will charge me for the first month which is completely unfair."
• "The front desk staff is beyond incompetent."
• "It was the absolute worst massage I’ve had."
• "I wouldn't go back for a facial. It feels very corporate and they just want you to upgrade your already paid for $80 facial."
• "She was so intense w her pressure, that it actually hurt considerably."
• "The esthetician that I had, completely rushed through everything and I can feel It through the motions in her hands."
• "She didn’t make me feel comfortable, she was hurting my face when extracting my pimples."

Facilities and Atmosphere

Pros:

• "The atmosphere is mellow, clean and smells amazing."
• "The spa was really clean and organized."
• "The atmosphere is calm and very relaxing."
• "The Clifton Hand and Stone is welcoming, clean, and I always feel relaxed and refreshed when I leave."
• "The place is incredibly beautiful and clean. You can feel the tranquility as you enter the front door."
• "To my surprise the spa was warm, comfortable and inviting. the decor is absolutely lovely and soothing."
• "This place is also super clean and everyone is always so nice."

Cons:

• "The reception/waiting area is quite busy with constant flow of clients in and out. Not much of a serene atmosphere."
• "I was disappointed that there wasn't a larger restroom. I had to wait in line to use the bathroom as it was a single restroom."
• "The service I received was good, but it was very busy the day I was there, so it felt less relaxing than I hoped."
• "I also had a peel for the first time and I didnt even want one, I swear I was forced into so the estitician can have a longer break."
• "The massage itself was not worth the money or my time."
• "The therapist I got decided to perform 'reflexology' on me after I said I wanted a relaxing massage. It was very painful."
• "Waste of money. I've been to a few handstone location and this one was the worst."

Membership and Pricing

Pros:

• "You truly get quality for a good price."
• "What I love most about Hand and Stone is the membership services they offer."
• "They have a subscription package, which is cheaper than the regular price, but you have to pay this monthly and it covers one session for that month."
• "I signed up for the monthly club, so I will receive the discounted rate."
• "The fact that I can sign up monthly and not sign my soul away with a contract was a bonus."
• "Becoming a member has given me monthly access to massages and facials which is priceless."
• "We loved it so much we signed up for a membership!!!"