Dickey's Barbecue Pit Reviews Summary

Food Quality

Pros:

• "The meat was moist, flavorful, and the flavors blended well."
• "SLICED BRISKET- Nice size portion, 4 slices, thickness was normal, excellent pulling fell right apart with very little pressure."
• "Let me tell you THE BEST, from the crunch of the coating and the crunch of the perfectly cooked okra was the best."
• "We ordered ribs which were fall of the bone perfect!"
• "RIBS -Cooked perfectly, nice smoke line visible, you can smell the BBQ in the meat."
• "The brisket sandwich was flavorful, tender and juicy with the perfect bun."
• "Amazing BBQ! All of the meats were tender and full of great flavor."

Cons:

• "The sandwiches were uneatable."
• "Burnt ends were very dry and also didn't come with sides."
• "Pulled pork is so dry it’s almost inedible."
• "Brisket mac and cheese was also extremely dry!"
• "The ribs were not fall off the bone and very dried out."
• "The chicken and brisket were so dry."
• "Your brisket is always dried out your ribs were very fatty tonight."

Customer Service

Pros:

• "The guy working still had time to talk and be sooo nice."
• "The employees were nice."
• "The staff was kind and explained the menu thoroughly."
• "Shawn and all the staff are really hard workers that make us feel so welcomed and make the best bqq I have had since I left the south."
• "Very friendly staff greets you when you come in."
• "Staff was super nice and helpful."
• "The staff was very friendly and helpful and offered samples on things we weren’t sure on trying."

Cons:

• "Very long wait, they ran out of food after already ordered and paid for on the app."
• "The franchise may be good but the fact the owner/manager couldn't care less about customer service makes me avoid this place."
• "Service was fast but neither of the 2 ppl working could figure how to use my coupon and customer service never responded to me."
• "The worst experience and will not be returning."
• "It appeared that the staff had no idea what they were doing."
• "The staff although they did welcome us to Dickey's, that's where the hospitality ended."
• "The staff has no idea how to integrate the app to the daily operations."

Portion Size and Pricing

Pros:

• "This food was really good and portions were just right."
• "FOOD Was delicious and so much fed 6 of us for under 60. full meals and we had leftovers."
• "The price of the meals is extremely reasonable with the generous portion sizes."
• "Great prices!"

Cons:

• "Friends who ordered with me also received very small portions on all of their meals."
• "The sides were not tasty and also very small."
• "The portions were very small."
• "The food taste good but the portions Are So small for the money you pay."
• "Paid little over 17 bucks for two meat platter... Portions was small."
• "food was good but found it very costly for the little amount of food they did give ....cant see spending 5o bucks for 2 meals for me n wife and we were still hungry."
• "This picture is a three meat meal for $20.50. I know this is a franchise but this is not $20 worth of food."

Management and Organization

Pros:

• "SO MUCH BETTER SINCE THEY CHANGED GENERAL MANAGERS !!!!! KRISTY IS AWESOME !!!"
• "Owner is extremely nice and the staff is so friendly and helpful!"
• "AND now for the staff and ownership - GREAT JOB adjusting hours and inventory to meet (or MEAT) the demand."

Cons:

• "I'm sorry, but whoever is the owner really needs to either figure out how to run restaurant or close up so they can stop wasting people's money."
• "The male owner criminal background was so shocking."
• "Lack of ownership and management."
• "Both times the male owner was there to finalize my order and he failed to thank me each time."
• "Ran out of food on opening day at 5pm..unacceptable, couldn't call for takeout..reviews of chaotic service."
• "First impression, a lot of disorganization."
• "The line moves very slow and employees don't seem to be a team."