Land Rover Main Line Reviews Summary

Category: Land Rover dealer

Address: 325 Lancaster Ave, Wayne, PA 19087, USA

Phone: +16105202000

Rating: 4.7
based on 226 reviews.

Customer Service

Pros:

  • "You can’t ask for much more in customer service."
  • "Robert has continued to support our questions and has given us exceptional post-purchase assistance."
  • "Paul was great to deal with from start to finish and went above and beyond to make sure everything went smoothly."
  • "Giorgi was patient and professional and took a lot of time to take us out in the vehicle, tell us all the details we needed to know."
  • "Randy Richard for the outstanding process that was easy and smooth."
  • "Robert is simply one of the best sales persons in the business, very professional, personable, and effective."
  • "Dominique Gambone is a true professional who is not only knowledgeable of the Jaguar/Land Rover product line, but also provides impeccable client service."

Cons:

  • "Worst experience ever. If I could give this place zero stars, I would."
  • "I would NEVER go back as they seem to think they are above their customers."
  • "Main line employees probably think that they are too good to service immigrants."
  • "Unfortunately this dealership is horrible... Specifically, Nelia Mooney is the absolute worst salesperson in the business. Poor follow-up, terrible communication."
  • "I was told that my service would take 1 hour... After 2 hours and five minutes I pulled out with no apology or additional explanation."
  • "When we took the car in, another customer was angry/yelling that they never called her about her car and they did not fix it."
  • "I’m extremely disappointed in the poor service."

Dealership Environment

Pros:

  • "The dealership itself is very clean and classy and non-threatening."
  • "The dealership is welcoming and well stocked."
  • "Great experience at Main line Land Rover."
  • "This place is amazing and even better now that it's newly renovated!"
  • "Great atmosphere, beautiful new facility with a very professional and personable team in service and sales."
  • "Very welcoming and nice from the moment you enter the dealership."
  • "Leave it to the Land Rover Main Line to roll out the true red carpet experience start to finish."

Cons:

  • "From the minute we walked through the door we could not have been less welcomed."
  • "The dealership DID NOT bring the recall to our attention when we purchased, other than a small line item on a Carfax report that was not discussed."
  • "Our service person told us that since the windshield was not cracked nor the flaw was in drivers line of sight it was fine and they would not fixed it and it was denied by warranty."
  • "Only complaint which is a stretch — no non-dairy creamer for the coffee station."

Vehicle Satisfaction

Pros:

  • "I am enjoying my new Range Rover Évoque also nicknamed ‘Maya’. She is the best!"
  • "I am loving my 2021 Velar!"
  • "Have had the new diesel one month now, and it exceeds all my expectations."
  • "The RR was so comfortable and the sound system is great."
  • "We love our new Jaguar F-Pace! This is place to go!"
  • "I so so love my SUV!"
  • "This vehicle you must see in person. Now this is Luxury Driving."

Cons:

  • "I HATE MY TRUCK it’s not the quality at all that I’m used to."
  • "We bought a certified pre-owned Discovery... Turns out there was an open recall on the car that caused it to have a 'catastrophic failure'."

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