Classic Nirala Restaurant Reviews Summary

Food Quality

Pros:

• "Very tasty Indian/Pakistani food."
• "The fish biryani and it was delicious."
• "Yesterday I ordered food on my daughters birthday and ordered chicken tikka masala, platter and biryani, the food was very tasty."
• "The beef Tawa Qeema was extremely delicious."
• "The samosas were flavorable and the garlic naan was absolutely delicious!"
• "What an amazing goat korma. Best goat korma I had after many years."
• "Infact this place has the best chicken biryani you will find anywhere."

Cons:

• "Biryani tasted like stale Palau and kababs were not proportional."
• "After that fact, the wings came out over cooked, dark brown."
• "STEAK HAS NO TASTE SO I DON'T UNDERSTAND HOW ITS CALLED A STEAK HOUSE."
• "I ordered Samosa Chat and Chapli Chicken Kaba. They both terrible."
• "I was here yesterday, I ordered kids chicken tender with fries, the tender wasn’t cooked all the way it was still pink inside."
• "Taste is very generic, portions are extremely small."
• "Halwa puri was not as good like before."

Service

Pros:

• "The service is always great!"
• "The customer service is impeccable and they are always very courteous."
• "Really happy with my experience here."
• "The waiter that was taking our orders would crack jokes and put smiles on our faces, essentially making us feel at home."
• "Staff are very good and very well behaved."
• "Thanks for the great service."
• "Delicious food with great service."

Cons:

• "The food was okay, however service wasn’t good."
• "Dont come with older ppl.. they dont waer mask or anything ...Very bad custmer service."
• "The restaurant owner and management are nasty towards customers and their legit concerns."
• "The guy owner is so rude and very nasty attitude."
• "Poor customer service! Not even a hello or thank you."
• "The owner was taking orders and serving so the customer service was a bit neglected."
• "He told me in my face, he hate to serve me in dine in."

Price and Portion Size

Pros:

• "Prices were reasonable also."
• "All delicious and reasonably priced."
• "Their grill items are delicious and reasonably priced."
• "To me, the portions are huge for a reasonable price."
• "The price was reasonable if you ask me."
• "The prices were fair and affordable."
• "It was worth the money."

Cons:

• "Food is good. Owner is nice. BUT expensive for the portions they offer."
• "The prices are ridiculous for the portion size they serve!"
• "tried first time, won't go again, all stars for cleanliness and service, IMO the food was okay, not the worth the high prices."
• "Very expensive place. For two people regular chicken curry and palak paneer. 47dollars."
• "prices are high compared to other restaurants that have better quality food for a notch lower quality of cleanliness and service."
• "18% Service fees doesn't justify at all."
• "18% service charge is applied with the explanation that customers often provide insufficient tips."

Ambience and Cleanliness

Pros:

• "The space is very plain, but who cares!"
• "Place is clean, owner is very nice and humble."
• "The restaurant is clean and waitstaff is wonderful."
• "The place is also very clean and the best part of the meal was that it was halal."
• "To top it off the ambience is soothing."
• "Restaurant was very clean 5 Stars experience for sure."
• "The whole set up of the restaurant was decent and elegant, with cleanliness everywhere, even the washrooms (which is rare)."

Cons:

• "The place is small and the iftar buffet has few items."
• "The space is very plain, but who cares!"
• "Secondly, they can absolutely put some colour on the walls and upgrade the ambience."
• "Restaurant does not serve mash potatoes or corn for the sides."
• "But they lose one star because last time we went, the two waiters, who are very nice, just wouldn't get the hint that we are in a Pakistani restaurant and playing reggae music wasn't appropriate."
• "Environment is enjoyable."
• "The restaurant is also modern and aesthetically pleasing."