Al-Sham Restaurant 6 Reviews Summary

Service

Pros:

• "Wait staff were polite and very very nice."
• "Very great atmosphere, high quality halal food with exceptional service!"
• "Really good food with great customer service."
• "The service courteous and friendly."
• "Staff is excellent."
• "The customer service was also generous and great."
• "The crew working there are super friendly and helpful."

Cons:

• "Paid for extra red and white sauce, drove all the way home to find that not only did they not give me the extra cups I paid for, they didn’t even put an ounce of sauce on the actual food."
• "I got there at 1032pm the place says open to 11pm and they said we are close then post your closure time is 1030 not 11."
• "As much as I love their food, they always forget stuff that I pay for."
• "It says Halal but when I asked the person on the counter from where they are getting halal, he did not know about it."
• "Very poor service. The person at the counter was highly unfriendly and could not explain the menu accurately."
• "Every single order I've placed has been wrong."
• "Short Mexican looking manager is really rude."

Food Quality

Pros:

• "Wow this restaurant is amazing the food and the quality of the food is fantastic i have been coming to this restaurant ever since it opened they never dissapoint and the store is supper clean."
• "Ordered the Mixed Al-Sham, was very flavorful."
• "Everything here is very good."
• "Good halal food with good portions at a decent price."
• "It was tender and I loved every bite."
• "The food here is amazing and the portion sizes are huge."
• "They have wonderful service and flawless food that has changed my taste buds forever."

Cons:

• "The chicken hoagie was so dry."
• "The chicken shawarma was absolutely abysmal. The chicken was so dry I felt like I was eating sand."
• "Wallah the food made me gag from inexperienced cooking."
• "The worst place that you can eat from, and the name of the place has nothing to do with the food or the people who work there very bad taste chicken is not even done."
• "Chicken shawerma was not good so will not get that again."
• "Food is usually decent however yesterday I ordered the food was terrible! It tasted like days old stale food, chicken kebab entree and it was hard and rubbery."
• "Chicken was so dry and Hummus was almost watery."

Cleanliness

Pros:

• "The ambience was amazing the place was clean and definitely a diamond in the rough."
• "It’s well kept, nice and clean."
• "The atmosphere of the restaurant is just amazing and super clean."
• "Bathrooms are very clean and well maintained."
• "Interior is very clean and well decorated."
• "The dining area is clean and nicely decorated, a relaxing place to eat with others."
• "The interior is very clean and very nicely decorated."

Cons:

• "We ate in and the place was COLD no protection from the cold as door opened."
• "For atmosphere, you can eat by the eye-spasming flicker of a failing light, and soft the hum of the soft drink refrigerators."

Value

Pros:

• "Greatly prepared, little wait but worth it. For 13.99 dinner not bad at all!"
• "The prices are very reasonable too."
• "The food is delicious; good portions, fresh and made to order."
• "This deal is an absolute steal for the quality and quantity of food provided."
• "The prices are reasonable."
• "The cost is reasonable, and the establishment is always clean."
• "Had a great mix of foods and unique combos, was a decent price, and was quite good."

Cons:

• "Paid $70 to just leave the foods and have to go look for food elsewhere."
• "WAY TOO EXPENSIVE for what we received."
• "Over-price food. Just looting customers in the name of halal food."

Management

Pros:

• "First off as I walked in the door I was greeted with the utmost respect and knowledge of the brand."
• "The owners of the store were very welcoming and kind, and helped us decide exactly what we wanted."
• "And the management is so nice they will help you decide the menu."
• "The customer service was excellent, very cooperative, professional and friendly employees and owner."

Cons:

• "We won't frequent businesses that we cannot trust, and therefore do not recommend."
• "I’m so unsatisfied and upset with management cuz I felt like they are stealing customers money over their business."
• "We tried to speak to the staff and say the food was burnt but they ignored us."
• "LEE the worst employee in the whole restaurants of alsham, she is very aggressive."