Denny's Reviews Summary

Staff Service

Pros:

• "The staff is wonderful; cheerful, attentive, polite, and friendly."
• "Staff fantastic with kids."
• "Much better experience than 6 months ago. Staff is friendly and checks up on customers, which is truly appreciated."
• "Stopped on way to casino to Denny's in Herkimer NY place is clean people were friendly our server Hope R. was amazing."
• "Dimitri was an awesome server. He was prompt, attentive to customer service."
• "Our server Denise was sweet, attentive, and particularly patient with our two rambunctious kids."
• "Above all, the friendly staff will make you smile."

Cons:

• "No one acknowledged us for a good 45 minutes until I finally stopped a server... We finally was served. The food was TERRIBLE..."
• "The lady in the front who was taking orders she is very rude."
• "The service was really bad. Order a fresh coffee that took more than 10 minutes to arrive to the table."
• "How is this a value. It's not... Service is awful and it wasn't even busy. Waitress disappeared after bringing the coffee."
• "ALL THE STAFF NEEDS TO BE TRAINED AGAIN."
• "Wait time is horrible 40 mins to an hour waiting for food plus waiting to be sat in a table long wait VERY slow service."
• "Unbelievable wait time and rudeness of the staff. Will not come back!!!"

Food Quality

Pros:

• "Food came out fresh, hot and delicious!"
• "The food was very good. I enjoyed the all American slam and the rest of my family too enjoyed their food."
• "Highly recommend the super slam and burgers."
• "The food was very delicious."
• "The food is always cooked well, comes to our table nice and hot."
• "Breakfast was good. I had the pancakes with strawberries & cream. Delicious & with syrup, tasted even better."
• "The food is excellent. I always get breakfast and it’s always so delicious."

Cons:

• "The food was TERRIBLE... There's a clear difference in how certain people are treated versus others and what kind of dining experience you will have as a Black person or family."
• "Seasoned fries had no flavor."
• "The food didn’t taste as good and they weirdly gave me a southwestern eggs Benedict with the sauce and toppings on the side."
• "I order the Grand Slam, nothing about it was a Grand Slam, Small portions of food, it wasn't tasty, it was cold."
• "We waited three hours to receive the food, only for it to arrive cold and poorly prepared."
• "The food however was very greasy, food was overcooked, avocados were not fresh."
• "Food was cold by the time I was able to let them know."

Atmosphere & Cleanliness

Pros:

• "But if you want a friendly atmosphere and a comfortable family gathering at a reasonable price, this is the place."
• "The cleanliness of this place is top notch and they are really detail oriented esp Armando."
• "This Denny's location has *lots* of promise! Super clean, stylish/inviting dining area, a friendly wait staff."
• "The environment is always nice and clean. Staff is usually very nice and make you feel at home with that old school warmth."
• "The place is spacious and social distancing is in play."
• "Very family oriented atmosphere."
• "Always a friendly and clean place."

Cons:

• "The bathroom was disgusting… definitely not coming back."
• "After starting our meal which was lukewarm we noticed the table closest to the windows upfront had a dog… The food was not very appealing, as well as cold, dingy."
• "To start with the place was overcrowded and we got seated next to another table just like 1 foot from us."
• "Didn't have that cozy Dennys feel since the building structure was more modern urban."
• "It is disappointing and completely unacceptable the service we received from the Dennys restaurant located in Jackson Heights."