"The associate who helped me, Eagle, was WONDERFUL. She tuned the guitars I tried, set me up at an amp, and answered all my questions."
"Loved this store, as most of its staff is mostly super friendly and helpful."
"Great staff. good selection of guitars. This has always been our go to place for all our audio and video equipments."
"I had to return an item and I received beyond stellar customer service from an employee called Jose."
"The employee I dealt with was very kind and courteous and I appreciate their effort."
"The entire staff here is cool and kind and always makes me feel welcome."
"Staff was extremely friendly and helpful. Manager Tom provided top tier customer service."
Cons:
"Employees were very rude and unpleasant to talk to."
"The customer service of this place is garbage."
"I am still deeply bothered by this guitar center's customer service."
"They were very unhelpful and unprofessional, barely explained what was wrong with my guitar and very vague when asked directly."
"Customer service was just HORRIBLE!!"
"Staff were grumpy and disinterested."
"Staff was very distant and unhelpful they seemed 'busy' doing nothing."
Product Availability and Condition
Pros:
"They have a very nice collection of guitars at ranging prices."
"Guitar repair shop as well as music lessons are provided."
"They also have used gears which are cheaper than the new ones."
"They even have used guitar pedals section also."
"This location actually has a fair amount of really decent instruments and equipment, both used and new."
"Great selection, in new as well as used gear."
"They have many great instruments including guitars, pianos and lots more plus it includes DJ sets and equipment as well, so come down to shop til you drop with friends and families and feel the beat to the music."
Cons:
"Worst guitar center location went here to buy an alto bluetooth transmitter that online says a bunch were in stock and the employees had no idea and couldn’t find any."
"The instruments for sale are so poorly maintained, severely out of tune and have old strings on them."
"The prices are just not competitive, especially for the used gear which seems to be a focus of GC this day and age."
"Very slim selection of guitars, most hangars on the wall were empty."
"One of the worst retail store I’ve ever visited. Sales people do not care about customers."
"The instruments are clearly not brought up to spec, inspected and setup well before being put out on the floor."
"Unfortunately all of the nice instruments are locked up."
Store Experience
Pros:
"It's always such a joy to be in any guitar center."
"One of the best music stores in the world!"
"Free car parking on building roof, free rest room, staff are helpful... Great place to visit."
"The acoustic room in particular is a really warm and inviting space."
"They have a lot of gear and aren't pushy to make a sale."
"Sale items are easy to find, not hiding in some back room."
"Great displays and well laid out departments."
Cons:
"Went here today and picked up a pair of sterling mx3, the box seamed beat up and it seamed as it had been opened and used."
"It takes forever to get help at this place."
"This place is a far cry from the organized, clean and welcoming GC I am accustomed to in Delray Beach."
"The shopping center in which it is located is old, somewhat rundown and in desperate need of renovations."
"The elevator from the parking garage was out of order."
"The store itself is set up well with Covid precautions (limited number of customers, masks required, etc.)."
"The shopping center is, quite frankly, kind of deserted and depressing— not an inviting location for a musical instrument store."
Staff Knowledge and Helpfulness
Pros:
"Everyone is nice and helpful with experience and product knowledge."
"Technician Vincent did a Platinum set-up on my PRS SE — came in barely playable and unable to hold any kind of tuning; came out playing like a $10k Gibson."
"Definitely appreciate how as classical pianist. Able to come in and really get the help I needed from someone that understand the technical side of what I needed for live performance thanks guitar center."
"The Salesman know their stuff here and take their time with you to educate and explain."
"The salesman in the pro-audio department was extremely knowledgeable, helpful, and patient as he helped me purchase equipment for my new Voice Over home studio."
"JON it’s professional advice for guitar. He gave us many choices and clear explanation."
"They know the products and when asked, can make a knowledgeable recommendation."
Cons:
"I’m a Bar owner near this store, and this is the worst god damn place in Queens, have no idea how they still in Business, the Manager has no clue what’s so ever."
"One thing I dont like is that the sales staff gets moved around pretty often and not to many people are knowledgeable in pro audio and music creation software."
"The staff has completely inadequate training in both the technical knowledge of the products and equipment sold at the store as well as in the area of social customer service skills."
"I was quite surprised the no one once came up to me and asked what I was looking for or if I needed some help."
"The Manager, she’s horrible."
"Whoever was the manager tonight, April 10th 2019 at 3:30pm needs training on higher quality customer service."
"The guitars that they have are pretty cool and unique, but most of them are locked up and you can’t play them."