Kafe Neo Reviews Summary

Service

Pros:

• "The staff is buzzing around making the small space seem constantly in motion. Service is fantastic and everyone is helpful and knowledgeable."
• "Service is good and menu is full of tasty options including crepes."
• "Service was on point; quick and friendly."
• "Servers are pleasant to deal with and quick."
• "Service is always quick."
• "Service was great the waiters and staff are very nice and attentive."
• "Our server Sydney was phenomenal with her fantastic service."

Cons:

• "The service is mediocre at best."
• "Hostess was super miserable and rude."
• "Customer service very bad! The waitresses did not smile and were unhelpful and disinterested even when taking our order."
• "Service is so bad rude waiters it’s disgusting."
• "They don’t greet, they take long to take an order, they don’t check on you after the food comes, you have to chase them down for a check, and take even longer to bring you the receipt back."
• "It took the girls forever to decide who was waiting our table."
• "Neither the waitress or the management said anything about it, which was quite rude for me."

Cleanliness

Pros:

• "The setting was cozy and very clean."
• "This place is very clean. The environment is awesome to enjoy a great cup of coffee along with your favorite breakfast!!"
• "This place is very clean."
• "Friendly staff and clean environment make this a definite place to come back to."
• "Super clean."
• "The environment is very cozy & just has an all around nice vibe to it."

Cons:

• "Also dirty cup after i passed my order when i come back and requested to take out the coffee."
• "The water was dirty, with sort of crumbs inside."
• "I found a hair inside of my cup."
• "I come to find a long hair on my food."
• "Watching the wait staff put back a wrapped napkin/fork that a customer didn't use into the bin to be used again."

Food Quality

Pros:

• "Great coffee and food."
• "Crepes both savory and sweet have been amazing."
• "Breakfast was AMAZING!"
• "The food is really good and is the reason I keep going here."
• "The Buffalo shrimp crepe was amazing."
• "The food was absolutely incredible and fresh."
• "The strawberry banana crepe and apple pie crepes were delicious."

Cons:

• "Our paninis were cold, not even pressed and his has no guac."
• "The “food” tasted horrible."
• "Ordered a beef gyro. Not what I expected meat was smelly looked like McDonald meat beat up into ground beef."
• "I ordered a chicken panini and the chicken tasted like it was just microwaved."
• "Waffles that look and taste like the eggo variety after sitting on a countertop for 30 min."
• "The chicken tasted like freezer burn."
• "The eggs were so undercooked I could see the white part through the translucent thin white coat over the egg."

Ambiance

Pros:

• "The ambiance is also really nice."
• "Great place to have some tea and dessert with friends or alone, if you're just craving something sweet."
• "The atmosphere is relaxing and very modern."
• "This little dining gem has a super laid back atmosphere and plays great music!"
• "The environment is very cozy & just has an all around nice vibe to it."
• "The place was super cute!"

Cons:

• "Very cramped and impersonal ambiance."
• "The tables are too close for comfort. There's really no way you can have a private conversation as a result of it."
• "Too busy of a place, seating is so crowded that there is no intimacy."

Management

Pros:

• "Jess, the manager served me and she was great!"

Cons:

• "The manager declined the order because 'the tip was too small based on the address.'"
• "Worst, most unaccommodating, managers I have ever experienced."
• "The managers treated me and our party like garbage."

Value

Pros:

• "Grateful to find a spot exclusively offering Coca-Cola in glass bottles."
• "Great price and delicious food!"
• "Prices were very reasonable."
• "For 6 of us to eat breakfast and drinks was about $116 (which included the tip) Well worth it."

Cons:

• "Be prepared to pay mandatory 20% tip for every check and extra 3% for using credit card."
• "Moreover the place is a bit pricey for the kind of service you get."
• "Wasn't worth the price."
• "It hurt to pay 41$ on just LUNCH."

Ordering Experience

Pros:

• "They have so many options for all moods!"
• "So many dishes to choose from."
• "The menu is extensive, surprisingly so. They offer food in the varieties of sandwiches, wraps, burgers, paninis and salads."

Cons:

• "I never received my notification saying my table was ready at Kafe neo."
• "Terrible. Put us on hold from 8:45 to 9 so they could say delivery ended at 9."
• "According to the person she spoke with that day, her address does fall within the delivery range. A week later, I ordered dinner online to be delivered to her house. After 3 minutes, the screen said my order was declined and to call the restaurant for more information."
• "They close at 10 but they would refuse to seat you at 9:25, it happened to me I promise you."
• "Made a reservation before coming in... had to wait for another hour after already making reservations an hour before."
• "They take in more customers than they can handle... it took 30 minutes for a waiter to even come to our table."
• "Walked in at 9:14pm, table for 2 they sat us down then the waitress comes over and says the kitchen is closed at 9:16pm."