"They have a ton of patience and it's obvious that they really love what they do!"
"Joseph was very nice and great with my daughter and most importantly took some amazing photos!!"
"They are first and foremost professionals, fast turn around, easy to get along and work with."
"Joseph made us feel so comfortable. He was funny, charismatic and emphasized our baby’s safety and wellbeing the entire time."
"Their experience and professionalism shines through, allowing you to relax when holding your delicate newborn."
"They were very professional from the initial moment we started planning the session."
"Had a session with Joe and Angela today and was blown away by the level of patience, attentiveness and all round professionalism throughout the entirety of our visit."
Cons:
"Made our whole experience very uncomfortable."
"Overall, I feel distrust in this business and I can not recommend them to my family nor friends."
"Angela and Joseph were both very unprofessional and acted like they were doing the customer a favor by taking a baby picture for them."
"However, Picture Perfect NY emailed me a nasty email. Threatened me to take down my google review or they would pursue action."
"Totally unprofessional."
"But the wife is rude and made our whole experience very uncomfortable."
"Think twice before going here."
Customer Service and Communication
Pros:
"From the beginning through to the end they offer endless support, advice and guidance."
"Angela and Joseph were quick to reply to my emails when I had tons of questions."
"Each email and question was answered promptly and I never felt ignored and never felt like a bother."
"They were so prompt with responding to our emails and very informative & professional."
"They were always very professional, attentive at my emails and responding accordingly."
"Joseph and Angela were very professional and always got back to me right away with any concerns I had."
"They are very quick to communicate, always listen to what you want and their backdrops are amazing."
Cons:
"They shared information online which could put myself and my kids in danger if the other party chose to read through the reviews."
"Horrible customer service..."
"This review is not for the pictures, as I didn’t get to have my child’s photo taken here. This review for the customer service I received."
"Think twice before going here."
Quality and Creativity
Pros:
"I was really impressed when I received my images!"
"The pictures turned out great for my son's cake smash."
"Their photos of my newborn will be timeless treasures I will treasure forever."
"Very high quality pictures for such an amazing price!"
"The pictures were amazing !!"
"The results were phenomenal."
"Amazing photos.. better than I could have ever imagined."