"The food's amazing - all of it, especially the huge sandwiches."
"The Short Rib Fried Ravioli are a must to try..yum yum yum!!"
"The fried ravioli is the best I have ever had, and it's not even close."
"Absolutely delicious! The subs, deep fried ravioli & cannolis were all amazing!"
"The sandwich below was the Big Russ: chicken cutlet, herbed ricotta, sharp provolone, broccoli rabe, and truffle salt. This sandwich had it all."
"The food is beyond delicious!"
"Best food I've ever had in my life. Just ate it and still craving it."
Cons:
"The chicken cutlets have no flavor and they are not even a little crunchy."
"The penne vodka was delivered iceeeee cold and when we cooked it was super watery."
"The chicken fingers tasted stale as well - almost as if they were a day old."
"Once finally heated, people complained about how watery and bland it was."
"The Italian sub was absolutely Enormous!!! But the eggplant parm was not like the picture online."
Customer Service
Pros:
"First of all the people are wonderful, so friendly, accommodating, attentive and smiling."
"Food was incredible.. but what was even more outstanding was the customer service."
"They make you laugh with their antics and if you follow their social media, you can’t wait for the next clip to come out."
"The best part of this place though are the friendly and entertaining staff."
"The entire staff is warm and Friendly."
"The staff here is friendly, fun, and sarcastic, which is the best combination."
"These people here are amazing. Always smiling, always super helpful."
Cons:
"Unless you are a regular customer and the staff knows you, then you are literally invisible."
"If you request a curbside pickup and It’s busy the woman with the short blonde hair gives you a nice side of attitude with your order."
"Waited 10 minutes and was never asked by anyone for my order."
"They have over 6+ people behind the counter, and no one acknowledges walk in customers, and will keep them waiting for minutes before taking their orders."
"Customer Service: non-existent. Unless if you are a regular face or catering client."
"Smiles were turned down no questions asked just 'what do you want' none of that nice hospitality they were showing off to the customers were shown to the lady and myself."
"The good food doesn’t make up for the horrible customer service I get every time I order or try to order from here."
Value for Money
Pros:
"My husband gets a whole sandwich and has it for 4 meals, so it is well worth the cost!"
"Everything is reasonably priced as well."
"Also the prices are very reasonable and the portions are huge."
"The heros are $11, but it’s 2 legit meals and super high quality ingredients."
"I was also surprised and excited to learn that my 2-3lb sandwich only cost $11."
"Somehow a place with great food is also a great value."
"You get your money worth plus!"
Cons:
"I can't give it 5 stars bc the prices are ridiculously high."