"This is an awesome place. Great customer service."
"The servers there were always friendly, and take care of us very nicely, regardless of how many people were present in the restaurant."
"The staff was personable and attentive."
"Our server Katie was very responsive and attentive to us and the other guests."
"James (owner operator) provided great reinforcement to those memories of the past."
"Allison was our waitress super friendly courteous nice and spot on."
"The waitresses were all very friendly and accommodating."
Cons:
"Finally we get sat and we got sat right next to the server station where one employee was taking pics of her tattoos and selfies and cursing very loudly."
"If I could give 0 stars I would. The manager was rude disrespectful cussed at me and my family."
"Staff as many others have stated after I left this restaurant stated that the waiters including the manager neglect to wait tables once you are seated."
"The waitress Lisa was horrible. She forgot to bring things to the table several times."
"The service was horrible we had to wait for a host to be sited and there was no host."
"Staff was pretty rude."
"The waitress never checked on us to see if we needed refills on our drinks or asked how are food was."
Food Quality
Pros:
"Lunch was great, bacon macaroni cheeseburger, lobster roll and they accommodated my wife's gluten allergy."
"The food was cool very good. It tasted fantastic, I especially loved the small bit fries."
"The burger, the chicken, french fries and ice cream are all super yummy!"
"We loved the food and the friendly and smiling server."
"The food was fresh and delicious."
"Everything was super delicious! The burger, the chicken, french fries and ice cream are all super yummy!"
"The food was great and our server was wonderful."
Cons:
"Food portions are pretty small. The food that came out didn’t look anything like the menu."
"Only thing I didn’t like was the food. I ordered a bacon cheeseburger and it barely had any mayo I had to ask for more and it was practically no bacon on it just a few small small crumbs of bacon and the burger itself was practically cold."
"The onion rings tasted old and certainly weren't worth the up charge."
"Took over a hour for food, that not one person at our table would eat."
"Food was terrible. We ordered takeout and spent about 160 and the honey bbq chicken super melt had hardly any bbq sauce on it."
"In terms of the food, burgers undercooked, mozzarella bites were missing the mozzarella."
"The food that we did eat was not hot. The chicken was all dry and curled up."
Cleanliness
Pros:
"Bathrooms were clean and the waitstaff were very efficient."
"Entire restaurant was spotless, very clean."
"The place was clean. Little to no wait in line."
"The restaurant is clean and has quite a lot of seating."
"The place is clean and the bathroom as well."
"Clean & well kept."
"This is a very nice Friendly's. Clean, attentive staff and solid Friendly's fare!"
Cons:
"Building needs some maintenance as you walk in the door."
"It was also freezing in the building."
"These bathrooms haven’t been cleaned in ages, gunk on top of gunk. Blood on toilets, urinals backing up."
"Little disappointed with the restrooms. Needs some maintenance and cleaned."
"Handprint sneak prints all over the seating all over the windows it was filthy."
"Floors have cement board and appear to be in progress but it has been down awhile without completing tile work."
"Repairs are in progress and the floors were dirty in the front entrance to the cashier area of the store."
Atmosphere
Pros:
"KUDOS to Friendly's for a delightful outdoor dining experience."
"Always love this place. It's VERY casual and wonderful for those with little ones."
"The Friendly's restaurants are very much family-with-kids oriented restaurants, so you have to expect some noise and behaviors that come with kids."
"The atmosphere was great, friendly, comforting and cozy."
"Such a treat! So many fond memories at this chain."
"Nice, family friendly place to grab a moderately priced meal."
"Good ole Friendly restaurant. Clean and friendly establishment."
Cons:
"Stay away from here, they need some better management antics."
"COVID has hit Friendly’s hard. Their family-friendly atmosphere has suffered as well as their location count."
"The amount of cigarette smoke coming for the kitchen should alert the fire and health department."
"The decoration and theme inside is very nice! Its a mix of modern pop art on some walls, with a nice old fashioned mix of indoor window wall separators, and 1950s style dinner booths & tables.. with 1950s classic friendlys ads mounted on the walls too."
"They left a spray bottle of cleaner chemical on the seat portion of the booth across from us after the people left."
"The tables were dirty and sticky. There was trash on the floor."
"There are either air conditioners or heater units on the wall above windows and they were thick with black dirt."
Value
Pros:
"The restaurant is clean and conveniently located. Good value."
"Good food and decently priced."
"Good American food, reasonable prices."
"Decent portion sizes but not so big that you don't have room for dessert."
"The big draw here is really the kids meals, the ice cream, and inexpensive pricing."
"Basic American diner-type food and it was well cooked and tasty."
"Great food and good friendly service. Great tasting BLT with awesome fries."
Cons:
"The reason I gave this only 3 stars are the prices."
"I end up paying almost $40 for some mediocre food."
"The price. $13.49 + .99 for the salad! That is ridiculous."
"Paid $62 for three people. Got the chicken Cesar salad and sent it back cause the chicken was raw."
"Food was not hot and had to wait for someone to buy a 24 pack of water at dollar general across parking lot which they paid $5 and charged me $2 for 1."