Friendly's Reviews Summary

Category: American restaurant

Address: 2942 PA-611, Tannersville, PA 18372, USA

Phone: +15706198877

Rating: 4.0
based on 259 reviews.

Customer Service

Pros:

  • "This is an awesome place. Great customer service."
  • "The servers there were always friendly, and take care of us very nicely, regardless of how many people were present in the restaurant."
  • "The staff was personable and attentive."
  • "Our server Katie was very responsive and attentive to us and the other guests."
  • "James (owner operator) provided great reinforcement to those memories of the past."
  • "Allison was our waitress super friendly courteous nice and spot on."
  • "The waitresses were all very friendly and accommodating."

Cons:

  • "Finally we get sat and we got sat right next to the server station where one employee was taking pics of her tattoos and selfies and cursing very loudly."
  • "If I could give 0 stars I would. The manager was rude disrespectful cussed at me and my family."
  • "Staff as many others have stated after I left this restaurant stated that the waiters including the manager neglect to wait tables once you are seated."
  • "The waitress Lisa was horrible. She forgot to bring things to the table several times."
  • "The service was horrible we had to wait for a host to be sited and there was no host."
  • "Staff was pretty rude."
  • "The waitress never checked on us to see if we needed refills on our drinks or asked how are food was."

Food Quality

Pros:

  • "Lunch was great, bacon macaroni cheeseburger, lobster roll and they accommodated my wife's gluten allergy."
  • "The food was cool very good. It tasted fantastic, I especially loved the small bit fries."
  • "The burger, the chicken, french fries and ice cream are all super yummy!"
  • "We loved the food and the friendly and smiling server."
  • "The food was fresh and delicious."
  • "Everything was super delicious! The burger, the chicken, french fries and ice cream are all super yummy!"
  • "The food was great and our server was wonderful."

Cons:

  • "Food portions are pretty small. The food that came out didn’t look anything like the menu."
  • "Only thing I didn’t like was the food. I ordered a bacon cheeseburger and it barely had any mayo I had to ask for more and it was practically no bacon on it just a few small small crumbs of bacon and the burger itself was practically cold."
  • "The onion rings tasted old and certainly weren't worth the up charge."
  • "Took over a hour for food, that not one person at our table would eat."
  • "Food was terrible. We ordered takeout and spent about 160 and the honey bbq chicken super melt had hardly any bbq sauce on it."
  • "In terms of the food, burgers undercooked, mozzarella bites were missing the mozzarella."
  • "The food that we did eat was not hot. The chicken was all dry and curled up."

Cleanliness

Pros:

  • "Bathrooms were clean and the waitstaff were very efficient."
  • "Entire restaurant was spotless, very clean."
  • "The place was clean. Little to no wait in line."
  • "The restaurant is clean and has quite a lot of seating."
  • "The place is clean and the bathroom as well."
  • "Clean & well kept."
  • "This is a very nice Friendly's. Clean, attentive staff and solid Friendly's fare!"

Cons:

  • "Building needs some maintenance as you walk in the door."
  • "It was also freezing in the building."
  • "These bathrooms haven’t been cleaned in ages, gunk on top of gunk. Blood on toilets, urinals backing up."
  • "Little disappointed with the restrooms. Needs some maintenance and cleaned."
  • "Handprint sneak prints all over the seating all over the windows it was filthy."
  • "Floors have cement board and appear to be in progress but it has been down awhile without completing tile work."
  • "Repairs are in progress and the floors were dirty in the front entrance to the cashier area of the store."

Atmosphere

Pros:

  • "KUDOS to Friendly's for a delightful outdoor dining experience."
  • "Always love this place. It's VERY casual and wonderful for those with little ones."
  • "The Friendly's restaurants are very much family-with-kids oriented restaurants, so you have to expect some noise and behaviors that come with kids."
  • "The atmosphere was great, friendly, comforting and cozy."
  • "Such a treat! So many fond memories at this chain."
  • "Nice, family friendly place to grab a moderately priced meal."
  • "Good ole Friendly restaurant. Clean and friendly establishment."

Cons:

  • "Stay away from here, they need some better management antics."
  • "COVID has hit Friendly’s hard. Their family-friendly atmosphere has suffered as well as their location count."
  • "The amount of cigarette smoke coming for the kitchen should alert the fire and health department."
  • "The decoration and theme inside is very nice! Its a mix of modern pop art on some walls, with a nice old fashioned mix of indoor window wall separators, and 1950s style dinner booths & tables.. with 1950s classic friendlys ads mounted on the walls too."
  • "They left a spray bottle of cleaner chemical on the seat portion of the booth across from us after the people left."
  • "The tables were dirty and sticky. There was trash on the floor."
  • "There are either air conditioners or heater units on the wall above windows and they were thick with black dirt."

Value

Pros:

  • "The restaurant is clean and conveniently located. Good value."
  • "Good food and decently priced."
  • "Good American food, reasonable prices."
  • "Decent portion sizes but not so big that you don't have room for dessert."
  • "The big draw here is really the kids meals, the ice cream, and inexpensive pricing."
  • "Basic American diner-type food and it was well cooked and tasty."
  • "Great food and good friendly service. Great tasting BLT with awesome fries."

Cons:

  • "The reason I gave this only 3 stars are the prices."
  • "I end up paying almost $40 for some mediocre food."
  • "The price. $13.49 + .99 for the salad! That is ridiculous."
  • "Paid $62 for three people. Got the chicken Cesar salad and sent it back cause the chicken was raw."
  • "Food was not hot and had to wait for someone to buy a 24 pack of water at dollar general across parking lot which they paid $5 and charged me $2 for 1."
  • "Sorry but the food is mediocre."
  • "Manager was no help giving 10 percent off."

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