RPM Raceway | Race Play More Reviews Summary

Customer Service

Pros:

• "Customer service I would rate 4/5."
• "The staff are friendly and courteous and very safety conscious while remembering people are there to have fun."
• "Maria and Dominic were instrumental in Saving the day, and Justin and Angel were very very helpful."
• "The kids had an amazing time, the staff could not have been nicer nor more attentive."
• "Quick and pleasant staff."
• "We had a great time! Customers service from front to back was five stars!"
• "Staffs are patient and friendly."

Cons:

• "I was having fun until someone hit me really hard and they didn’t take that person out the race."
• "Just look..never respond to bad reviews..only gd ones...STAY AWAY....they lie..."
• "The staff member pulled us aside and started asking us in a very accusatory tone."
• "Staff have bad attitudes."
• "Staff was really rude I kept asking for help and they kept walking away."
• "Some of the staff that they do have are not the most friendly."
• "The staff acted like they didnt really care about working there."

Facility and Track

Pros:

• "Clean, well maintained electric race cars."
• "Safety standards in place for driver protection on race track."
• "The viewing areas for parties are open and you're able to access a perfect view of the entire race track."
• "The track features challenging curves and straightaways, providing a perfect balance of excitement."
• "They significantly upgraded the track and games from last time we were here 5yrs ago."
• "State of the art electric go karts, amazing place with indoor tracks (2) and arcade games."
• "Well maintained cars with focus on safety."

Cons:

• "We only got to do HALF of the track, we still had to pay the full price."
• "The staff is not able to properly monitor the entire track."
• "The restrooms had no toilet tissue on top of being extremely dirty."
• "The races used to be $20 per race, but last time I paid $68 for two races. Not worth it."
• "The price was also high."
• "The randoms were crashing and causing the staff to slow the race with their limiters."
• "Adult karts are slower and limited to the not so good track layout."

Value for Money

Pros:

• "Only 30$ a person & compared to other similar indoor tracks in New England, it's pretty cheap."
• "Great bang for your buck if you get annual membership."
• "Membership and 3 races for 3 people came out a bit under $300 which is not bad."
• "They also have yearly membership that makes the experience even more economical."
• "The prices are pretty good too."
• "10 laps cost $30 bucks and is good enough time for beginners."
• "Your staff are great. The first time my son and I went, it was a two hour wait and because of your employee Ryan, we decided to stay."

Cons:

• "It was an inconvenience not being able to get a refund and being forced to receive a RPM card."
• "It was a bit expensive (I believe 30 - 35$ each for every non- license race)."
• "Pizza and chicken tenders took about 45 minutes waiting, the food was overpriced but tasted ok."
• "Also food is extremely expensive, charging more than restaurants would."
• "It's pricey for the short amount of time and the parking situation isn't great."
• "$30 for 5 times around the track seems excessive."
• "1 over priced the cars don’t go fast at all."

Overall Experience

Pros:

• "What an outstanding place for some family fun especially on a cold winter day."
• "They added lots of good games inside to make it worth while."
• "The place is fun, it's beautifully maintained."
• "The food was good quality for concession food."
• "Highly recommend!"
• "All I can say is OMG! There's a great need for this awesome establishment in every City."
• "This place is amazing!!! I was able to get food, relax and play arcade games while still getting a great thrill from the race cars."

Cons:

• "I would never recommend this place to anyone. please work on helping and your customers and make sure everyone it’s satisfied."
• "The same customer service rep (guy with dyed red hair) stormed off saying 'I can’t do this'."
• "Workers just kept yelling at me to do stuff, which I was doing, but the go cart wasn’t working properly."
• "These carts now brake very heavily on the downhills and it kills 75% of your speed."
• "The karts used to be actually fast and truly a 'free' driving experience, but now the karts brake for you very heavily on any downhill slope or turn."
• "Never going here again. 🗑️"
• "Way overpriced for something that doesn’t even give you a thrill. WASTE OF MONEY."