Turning Point of Manalapan Reviews Summary

Service

Pros:

• "Our server was amazing."
• "The service was great even though they forgot my order, but they took care of it and it came out 10 minutes later and apologized."
• "We didn't have a wait and the service was perfect."
• "Waitress was super helpful with any questions!"
• "Despite the busy morning rush, the service remained efficient, ensuring our meals arrived promptly."
• "The wait staff could not do enough for us."
• "Waiters and waitresses are friendly and helpful."

Cons:

• "Never again!"
• "What really ticked me off was the young man waiting on the counter area chimes in 'Have a nice day' loudly and kept repeating it as we walked out."
• "There are a couple of hostesses who lack customer service skill."
• "Very disappointed.... Waiting 15 minutes when the Hostess let people that she clearly personally knew get a seat ahead of us."
• "Waitress was unclear on menu when asked questions."
• "Unfortunately today will be my last visit."
• "The waitress wouldn't write anything down... she brought the wrong things over multiple times."

Food Quality

Pros:

• "The food is totally delicious."
• "The coffee selections are better than any of the other local offerings and entrée always comes hot and fresh."
• "The skillets are awesome (Wilbur is my favorite)."
• "As expected excellent food and service we got out usual chicken and waffles and the GOAT omelet with shrimp."
• "Each dish was a culinary delight, with the creamy avocado toast stealing the show as my personal favorite."
• "The food is prepared perfectly, the portions are large, the coffee is great."
• "The food is outstanding, my favorite place for those breakfast adventures!"

Cons:

• "Silverware paper wrap and table had old food attached."
• "I ordered the Vegetable soup that had so much pepper in it. It was burning my mouth."
• "The potatoes were fresh but they reheat a precooked batch which makes some of some dry and not crispy."
• "Whoever the manager is completely dropped the ball."
• "The potatoes to the Wilbur skillet extremely dated."
• "Something that resembled American cheese was melted on top of the eggs that must have been grilled the entire 30 minute wait."
• "The food is ok but not worth the service and have had multiple times where it was prepared wrong."

Ambiance

Pros:

• "It’s very bright and open."
• "Atmosphere is nice."
• "The ambiance is nice, well put decorations."
• "There's a fireplace which adds a warm feeling to the decor."
• "The atmosphere was bustling with a lively crowd, creating a vibrant vibe."
• "Wonderful Atmosphere!"
• "Atmosphere is bustling and cute."

Cons:

• "Very disappointed."
• "This location was a disappointment!"
• "Overall horrible experience and worse service I’ve ever had at Turning Point. Will not be returning."
• "The one on rt 1 is really filthy & poorly managed."
• "It doesn't give a good impression when you walk in & see dirty counters & tables waiting for the staff to clean them off."
• "Liars and rude."
• "Btw the bathrooms were a mess."

Management

Pros:

• "The manager did right."
• "The hostess, the manager and the waitstaff we all so amazing and attentive."
• "Great staff that was very attentive."

Cons:

• "Whoever the manager is completely dropped the ball."
• "Unfortunately we won’t be back."
• "Turning Point owners/management take note: this is not the way to treat people and some of your employees need to learn what customer service is about."
• "Will not be returning to a place this poorly managed."
• "Manager is also trying to justify. Looks like new manager and staff."
• "Person at counter was rude."
• "Call ahead is just a farce...were told 30 minutes and told to wait another 20 to 30 minutes wait."