Red Robin Gourmet Burgers and Brews Reviews Summary

Service

Pros:

• "Our waitress was so nice and polite. We didn't have to ask for anything twice."
• "Every time that I've been here the service and food has been exceptional."
• "They definitely get extra points for their hiring/training program."
• "Jennifer is the best person!!!! We just hope to see her everytime we go to East Brunswick Red Robin... she's just so sweet, nice, courteous and always on top of things..."
• "I had a very polite and helpful waiter. He went out of his way to make for me a low calorie lemonade with fruit which is no longer on the menu."
• "Joanna our server was the best part. It was busy when we went but she tried hard to make sure we were well taken care."
• "Our server Mauricio was very sweet & accommodating! As was the rest of your staff."

Cons:

• "Food wasn't bad but the host Alex was as ignorant as could be."
• "Only go here if you want the wrong order or half of your order. The wait staff is the slowest and least attentive."
• "Everyone that walked in had to stand there for a while to be seated."
• "Service is super slow. Had to ask for drink refills 3 times."
• "The service was terrible. After placing our orders, we waited an inordinately long time for our drinks to arrive, same with our food."
• "Sometimes the staff is almost nonexistent here. I stood by the front waiting to be seated for probably 10 minutes and the place was dead."
• "The waitress we got last time wasn't good. She didn't check on us at all, we had to flag her down, and she acted like she had an attitude."

Food Quality

Pros:

• "The Banzai burger is great and you can't be mad at the bottomless sweet potato fries."
• "Came here today with my friend and the food was delicious."
• "I had the cod fish sandwich which was excellent plenty of fish without all batter haven't had a great fish sandwich quite like it."
• "The food was delicious. We had boneless wings and fried pickles."
• "It's very comforting to know that my food will absolutely be ok for me to eat without even having to make modifications!"
• "The burgers and fries are tasty and a decent size portion. Shakes are good too!"
• "For appetizer the 6 onion rings, and for our entrees we got a cracked pepper burger and a crispy chicken salad. Delicious!"

Cons:

• "The black and bleu burger I got looked as flat as a burger king $1 burger and was all watery and the fries weren't crispy."
• "So disappointed!!!! This place needs a better Chef. The food was tasteless, the fish was refried (it was TERRIBLE) the Southwest salad was not good either."
• "First time visiting a Red Robin, and it probably has to have been the worst food I have tasted."
• "Unfortunately, in my book it's 1 star for the food: soggy buns on all three of my burgers."
• "Red Robin was the worst, they ran out of most of their food even the condiments."
• "The food is always terrible and just sloppy."
• "Food was completely cold."

Management and Staff

Pros:

• "Tom, the manager, apologized and did discount our final bill for the trouble, which we did not expect but appreciated."
• "Another update got called again the women on the phone really nice I am supposed to get a gift card to my email still waiting for it."
• "The order came quickly, the delivery person was very polite."
• "We had a nice server, who gaves us a perfect amount of time to decide what to order and we were seated quickly."
• "Great first experience at this location. Staff were friendly and the table games are a great option to pass the time."
• "Our waitress SARA was so awesome we waited no more then 15 minutes for our food a table of five and it was pretty busy."
• "We had a really great lunch. Our waitress was so nice and polite."

Cons:

• "Management needs to get it together FAST!!"
• "The server never said anything about it The sign upfront is totally misleading."
• "Even their ladies room was disgusting, with the remains of a broken toilet in full view."
• "Service is absolutely terrible!!!! Takes forever to get food and drinks."
• "One of the worst managed places I have ever seen."
• "Not clean each table with mess food. I saw all table so mess."
• "Walked in saw a host who was totally unhappy to see any customer... under staff dirty tables and very unfriendly environment."