Burger King Reviews Summary

Food Quality

Pros:

• "I particularly enjoyed the flame-grilled burgers and crispy fries."
• "Pretty decent for a burger king. The impossible whoppers were on point, and the veggies in the sandwich were surprisingly fresh and flavorful."
• "Good food, better quality than McDonald's since it is grilled or at least is healthier a little bit."
• "the fries were actually good (hot, tasted like they was just dropped)"
• "The food was delicious and perfectly prepared."
• "The Famous WOOPER hasn't changed in 40 years, it is the same Classic Fresh Tasty Meaty Sandwich!"
• "The food here is always good, as Burger Kings go, it's one of the better ones."

Cons:

• "The burgers were gross, dry, old"
• "Food is awful my wife got food poisoning and it's not the 1st time."
• "All the foods is dry or overcooked"
• "The whopper ordered used old bread that tasted as if it was left out for two days."
• "It tasted like it was rotten food. I actually vomited a lot."
• "To get handed a cold burger and old overcooked fries."
• "Food looked and felt like it was cooked yesterday."

Service

Pros:

• "Person taking the order is very blunt drinks number for coupon. Everything was good and hot."
• "Our school brought over 30 people. All employees were courteous and quick to move us through. The place was immaculate!"
• "Service was speedy enough"
• "Just went through the drive-thru and I think we’re all half asleep because we were ordering as if we’ve never been in a drive-thru, sorry, but the young man who took our order was Amazing and made sure we got everything."
• "At least these people will greet you when you walk in and be quick to wait for you to order."
• "They went out of their way to make sure that my visit was enjoyable."
• "The service was exceptional. The staff was friendly and courteous."

Cons:

• "They all seem like they hate their jobs and us customers are just burdens on their life."
• "Customer service is horrible here"
• "The worst service! Slowest Burger king I have ever been to!"
• "Service: Nightmare. Food: Cold. Cashier: rude, cold, no eye contact."
• "Drive thru order took forever. Order was wrong."
• "Staff are horrible. Couldn't process a coupon code and just refused to override."
• "Whoever was on the mic for the drive thru was absolutely horrific."

Cleanliness

Pros:

• "The dining area was clean and comfortable."
• "Fresh food. Yaaa. Place was spotless. French fries were nice and hot."
• "Very clean, beautiful & spacious place."
• "maintained the old Burger King feel while staying clean"

Cons:

• "There is a wet floor already two people have warned the staff. There is no sign to tell people to watch out."
• "The dirtiest Burger King I ever been in."
• "Always a group of employees smoking cigarettes outside. Employees aren't polite and restaurant is never clean!"
• "seeing food thrown all over the floor along with cigarettes near the food packaging area is BEYOND unappetizing"
• "Soda machine was dirty"
• "This place is absolutely disgusting."
• "The situation outside is TERRIBLE! SOOOO MUCH GARBAGE!"

Efficiency

Pros:

• "Burger King donated paper goods to the Raritan Rockets JV Wrestling Tournament held on February 13, 2015. Excellent community support."
• "Had a mobile order with a special request, had to call the store and they were more than accommodating, had it done for me right as I walked in and was executed perfectly."
• "Food was cooked to order and was hot"

Cons:

• "Waited another 10 minutes and nothing"
• "waited over 20 minutes in line to be told that they 'don’t have' almost everything"
• "Spent 20 mins at the drivethru. It's supposed to be FAST food."
• "Ridiculously slow service. They definitely do not have enough employees working there."
• "It's a Wednesday night at 830 and I've been stuck in the drive thru for 30 mins."
• "Horrible experience. I’ve been waiting here for more than an hour!"
• "the line was long and it took about a half an hour to get the food through the drive through window"

Facility Maintenance

Pros:

• "they have out door tables which makes a good spot for lunch with the kids"
• "Has one of those fancy Coca-Cola machines with the touchscreen"

Cons:

• "The men's bathroom was locked/out of order"
• "They need to fix their ceiling, you can see a bunch of buckets collecting water running through the lights in the ceiling in the middle of the kitchen."
• "No positive comments regarding facility maintenance."
• "The phone has been busy for the last 10 minutes like they took the phone off the hook"
• "Maybe new management will change some business for the better"