Dwight's Southern Barbecue Reviews Summary

Customer Service

Pros:

• "And great customer service!"
• "While the ordering process was a bit unclear and a little unorganized, the staff was great."
• "They are like my second family they know me by my name so that tells you I am there on the regular they are great."
• "The service was good and the food was prepared and ready for pick up by the time I got there."
• "Those lady and gentleman give great customer service. Don't know their names, keep up the great work."
• "The service was excellent."
• "The staff could not be nicer!"

Cons:

• "We was in the store for about 40 to 45 minutes waiting on our food people that work there are so unorganized."
• "Service is horrible. Workers have very little to no interest in service in a timely manner."
• "The service was slow. They really need 2 people handling orders."
• "Too slow. Food isn't ready most of the time."
• "The costumer service is horrible."
• "CUSTOMER SERVICE SUCKED!!!!!"
• "Customer service is HORRIBLE!!!!"

Food Quality

Pros:

• "This place smells so amazing."
• "The barbecue sauce they use for the ribs really brings out the flavor in the meat."
• "Potato salad and greens were also good."
• "Chopped beef, or half rack are always on point."
• "Best ribs in Philadelphia, Dwieght is the originator in BBQ, true pride in ownership and a master in his trade."
• "The ribs speak for themselves, Yummy!"
• "The ribs are absolutely delicious."

Cons:

• "The Cabbage had corn string beans and peas inside of it I never saw that my life it was horrible."
• "The ribs were tough."
• "I ordered beef ribs and they weren't done, very tough."
• "The food was decent but you won't go out of your way for it."
• "The ribs were so dryyyyy like how ??? Dry and taste like lighting fluid."
• "The food fell from good to mediocre."
• "The ribs didn't have no bbq favor at all."

Ordering and Wait Time

Pros:

• "Its a very busy place, but worth the brief wait."
• "They were very apologetic, brought the correct order to the hotel and allowed us to keep the first order."
• "Went in and out with no problem, and the food was delicious."

Cons:

• "Just picked up food today, prices are very steep, the wait is extremely long."
• "I won't b returning again."
• "I just don't understand why it takes so long for the food its literally already ready to go?"
• "I walked up and my order was taken. 1 hour later still no food."
• "Waited an hour for chicken and Mac and cheese. Rude, made excuses. Or ignored us completely."
• "THIS PLACE IS TOO BUSY ...AND VERY DISORGANIZED......I SAY IF U LOST THE PASSION FOR THE FOOD THEN PAY SOMEONE ELSE TO RUN YOUR BUSINESS SUCCESSFULLY.........I WILL NEVER GO BK HERE AFTER MY LAST EXPERIENCE."
• "I had to wait 15 minutes just to order my food from outside and 30 minutes to get my food."

Hygiene and Cleanliness

Pros:

• "I want give Fred(whoever was the lone worker this day) 5 stars for working his a** off."

Cons:

• "No one had hair nets on, no one."
• "I seen a male working smoking went back in to serve customer's without washing hands."
• "Very poor the worker had no gloves or face covering."
• "Roach infested and mice poop from front door to the back."
• "The place was a fly fest. They're were flies living and dead. Lots of them."
• "There is much to be desired regarding cleanliness."
• "The son (light skin man) is NASTY, rude and does NOT care about anyone but underage girls that comes into the business."