BlackJax American Pub & Grill Restaurant Reviews Summary

Service

Pros:

• "Service was excellent, food was great."
• "Our waitress was Holly and she was amazing! So fast, so attentive, never waiting on the next plate of crabs, always one on the way!!!"
• "Service was fast and food came out quickly."
• "The service from both server's & bartenders is always great. Their all very attentive, never dirty plates left in front of us, our drinks are never empty, & we are always approached with smiles on their faces."
• "Wait staff was very, very good and highly attentive."
• "The staff is very friendly."
• "The service and staff were EXCELLENT!!!"

Cons:

• "Hour and 45 minutes later we still didn’t receive our food."
• "Went early for dinner on a Saturday (4:40), no server on duty, just bartender."
• "The service is what renders such a bad review."
• "Stood at hostess stand for a bit before someone finally came and told us to seat ourselves."
• "It took waitress 10 minutes to take our drink order."
• "Service was sooo slowww."
• "The food took a very long time to come out and the waitress did not bring out my refill on my water until she brought the check."

Food Quality

Pros:

• "The food has been consistently good, freshly prepared, good flavor, and served hot."
• "The cheese steak egg rolls are on point."
• "We ordered the chipotle shrimp tacos and the steak quesadilla. The right amount of spice on the shrimp (could have been hotter for me) the steak was cooked perfectly."
• "The food was superb. Nice change of pace from what you think you would get from a 'Bar & Grill' type place."
• "Fries, fried fish, crab cakes, chicken, mashed potatoes, and Cole slaw all seemed fresh made in house."
• "The food was absolutely DELICIOUS !!!"
• "The ribs were fall-off-the-bone delicious."

Cons:

• "Paid $23 for Cajun Shrimp Alfredo which was bland and not very good."
• "80 percent of my crab fries were over cooked(brown to dark brown) and the wings being bland In taste."
• "The food was horrible and the waiter messed up my order twice."
• "Food wasn't bad, it just wasn't great."
• "Food was good yet slightly overcooked."
• "Food sucks... Definitely needs to get better quality food."
• "The food was terrible... Mac and cheese?!?!? Fried Mac and Cheese Balls?!?!"

Atmosphere

Pros:

• "The atmosphere is down to earth and super friendly."
• "The atmosphere was beautiful n clean...I loved it there."
• "The decor was good, and lighting at the time was perfect."
• "Nice big bar on the inside of the restaurant with surrounding tables. Outside in the warmer weather always brings a nice ambiance."
• "Are outdoor seating is excellent and it's very enjoyable if you don't want to sit inside and want some fresh air."
• "The outside deck is very nice and the service was good."
• "This place has a nice atmosphere."

Cons:

• "We both didn't like sitting in the dining room we had to listen and put up with the noise from the bar room..."
• "Music is quiet as hell and you can hear every word every person says."
• "Kind of loud inside, not because it was full, just poor acoustics."
• "But the disgusting cigarette bowl when you walk in needs to be removed."
• "It can get a bit loud in the place."
• "The TV volume (bass) was way too loud. We had a table of mine and could not talk to the person next to us."
• "The clientele here is gross! No desire to go back."

Management

Pros:

• "The owner welcomed us too."
• "The owner actually came out and spoke with us and told us a lot about his vision for the restaurant in the next few weeks."
• "Not only is the food top notch, but the owner and staff are equally amazing 🤩"

Cons:

• "Been here several times and each time I was here someone on management was screaming and yelling at the waitresses..."
• "When letting the ‘Manager’ know, he smiled and said ‘Sorry to hear that’ and walked away."
• "Very poor customer service from the owner."
• "The manager really did not sympathize or really care that much."
• "The owner was rude to my mother."
• "Tried to talk to management but conveniently non available."
• "I admit they rectified the situation so management is not bad."