The Ashford Reviews Summary

Service

Pros:

• "Service was great and food was ok."
• "The staff was helpful and accommodating even though we had a huge group and were there for hours."
• "The service was top class, from the lovely lady at the front door to the worlds greatest bartender Giovanni."
• "The staff was really attentive as well and checked on us often."
• "Our waitress Janesa was so sweet, super attentive and very helpful in picking our meal with her honesty."
• "The service was prompt and attentive, including serving water with alcohol."
• "The waitress was friendly and attentive and we were glad that everything was seamless from the sit down to the check out."

Cons:

• "We called Mark the manager to inform him, he just looked at the receipt said nothing."
• "I don’t think manager wanted to help his busy staff."
• "Horrible, racist waiter and when we spoke with manager, he brushed aside our concern."
• "The waiter handed us our drinks with her bare hands over the top of the glasses."
• "The waitress charged the card $770."
• "The waitress (short blondie) didn’t even check in on us in 45 minutes."
• "The service was not acceptable👎🏻 The servers forgot about us and we had to wait so long to get our food."

Food

Pros:

• "The drinks are handcrafted and the chef's specials are always so tasteful."
• "Highly recommend the Mac and cheese bites and bruschetta."
• "The food was good, and the fries were great!"
• "The food was delightful and inexpensive."
• "The tacos were very good value for the price."
• "The steak I had tonight in Jersey City at The Ashford is the best rare steak I've had in the US!"
• "The NY steak stole the show. Cooked to perfection, each bite was a symphony of flavors."

Cons:

• "The chicken was disgusting!"
• "The food left a lot to be desired."
• "So-so bar food."
• "I ordered the lamb chops. They were meant to come with mashed potatoes and they served us fries instead."
• "I dont recommend especially for Food since it sucks. Mac and cheese bites were frozen still."
• "Poor service and the food is pretty bad even for bar food."
• "The food was lackluster at best."

Atmosphere

Pros:

• "The atmosphere was great we were on the rooftop."
• "The vibe here made me feel good."
• "The design and lighting of the place was very good."
• "The atmosphere is next level, and totally matched our vibe for our wedding."
• "The atmosphere was very fun and the DJ was great."
• "It was a crazy party, in a good sense!"
• "The atmosphere was setting to the lighting the music, total top hits and wasn't upsetting."

Cons:

• "The music was not great tho, the music would range from one end to the other."
• "Aggressive bouncer towards women. Gross. Trash 10/10 do not recommend."
• "They are not welcoming, make everyone feel uncomfortable with their aggressive behavior."
• "The owner doesn’t even know what’s going on in her own business."
• "Great place, great reviews but the DJ was trash this day we were here on Sunday."
• "The atmosphere was horrible."
• "The bouncers were very disrespectful to everyone they were pushing the girls around."

Management

Pros:

• "One of the best experiences in the food industry."
• "Thank you SO MUCH Wilkina, Amelia and Jon, and thank you so much to the management of The Ashford for hiring such amazing staff!!!"
• "The manager was cool and accommodating when I made a complaint."
• "The person we dealt with who helped book the event was so very helpful."
• "Nicole was great with coordinating my wife’s 40th Birthday party."
• "The managers and owners were born for this entertainment environment."
• "The person we dealt with who helped book the event was so very helpful as well as all as the staff that served us."

Cons:

• "Came for my bday worst experience ever."
• "Not the best experience."
• "I gave this place a second chance and I am so disappointed."
• "The owner doesn’t even know what’s going on in her own business."
• "Never coming to this place again. Such a waste and worthless hassle I planned for this place."
• "The managers need to fix their attitude."
• "Manager didn’t handle the situation the way a manager should!!"