Urban Tandoor Reviews Summary

Food Quality

Pros:

• "Every dish we ordered was surprisingly better than our expectations and some even exceeded."
• "Delicious food! We stopped here to get something to eat on our way to the airport."
• "The tender, succulent meat combined with fragrant rice and aromatic spices created a symphony of flavors that left me craving for more."
• "The food was fresh, well presented and delicious."
• "The food and atmosphere was perfect."
• "The food they make is fantastic."
• "The food here is awesome and the customer service is way beyond the best."

Cons:

• "To my disbelief, it was evident that the food served was nothing but leftover stale and bad-smelling fare."
• "The chicken was very dry."
• "The non-veg items are consistently under cooked."
• "The kadi pakoda hardly had pakodas that were easy to chew. They were rubber, basically."
• "The portion size was MINIMAL.. I have never seen any restaurant give such a less portion of anything."
• "The palak paneer tasted like it came from a can and had barely any paneer."
• "The Goat biryani is worse I ever had."

Service

Pros:

• "Service was friendly and fairly quick."
• "Service was on the dot & good cozy place to spend time with friends & family."
• "The staff were attentive, friendly, and well-informed about the menu."
• "Our server was very polite and considerate and took the time to make recommendations for items we couldn’t decide between."
• "The staff is very friendly, the ambience in great and the food is lip smacking."
• "The staff is really good. They are friendly and treat you like a family."
• "Shri Nivas is an exceptional server, who goes above and beyond to ensure that every customer is satisfied with their dining experience."

Cons:

• "They charged $6 for onion and as We are a group of 6 people went to dine in he didn’t give the bill."
• "The service is awful."
• "I ordered food in Doordash... there’s nobody to give the food."
• "The service was rude and poor."
• "The service is also not good."
• "The service is really bad, hence why you only see pick up orders."
• "Our server did the bare minimum, took the order and left.. never checked in on us to see if the food was good."

Ambience

Pros:

• "Simply put, this place is chic!"
• "The ambience is nice and calming."
• "Great ambience and service."
• "The decor has got a rustic vibe to it and they have the softest paneer."
• "Lively, hip atmosphere which was different to most restaurants we've been to that are usually more traditional."
• "Ambiance is superb for a date night out and service has always been cordial and inviting."
• "The restaurant features a modern yet inviting decor, with a pleasant atmosphere that invites conversations and shared experiences."

Cons:

• "music was tad loud, a little too dark in there."
• "The lighting was a bit dim."
• "2 person tables are fairly close together so everyone can hear each others conversations."
• "It was quite dark, and lights kept flickering."
• "The lighting was a bit dim."
• "Only issue which I can tell was the very dim lighting in the dining area and poor chairs which makes you uncomfortable."
• "The servers could have been more polite while asking for the order or bringing it."

Management

Pros:

• "Owner introduced himself and was very gracious."
• "Pete did an amazing job."
• "The manger Pete treated us well."
• "Owner of this restaurant is good too! He takes complete onus of the service in his restaurant!"
• "Mr Pete, the manager of the restaurant is very courteous and nice person."
• "The manager Matish was very nice and hospitable."
• "Pete the manager was so welcoming and friendly."

Cons:

• "The portion was ridiculously, asked the manager Ajit about it, and he says we have to do cost cutting."
• "These people are not professional at all, so be careful when you pay your check."
• "So far, all Indian food in NY/NJ is trash."
• "Seemed short staffed and management was unapologetic and snarly."
• "The manager isn’t of any help either."
• "He contacted me back and told me that they had looked at the camera and that he didn't trust what I had stated and said that I was just frustrated."
• "We tried to bring to the attn of manager who did not pay much attn."