Roots Cafe Reviews Summary

Food Quality

Pros:

• "The food is delicious and interesting."
• "Excellent menu with great options for vegans and gluten free diets."
• "The food is some of the best in West Chester."
• "Food is made with good, fresh ingredients and is often worth the price."
• "The Roots Hot Chicken Sandwich with a side of sweet potato fries, which I highly recommend."
• "The food quality is great, dishes are flavourful and relishing."
• "Food is high quality, tasty, and local."

Cons:

• "I won’t be coming back anytime soon."
• "We ordered pork belly Benedict, pork was black burnt and taste was just okay..."
• "I got french toast which was over cooked and just not that good."
• "Both were cooked fine, but really lacked in overall flavor and color. It was just bland, brown and disappointing."
• "It tasted greasy and was hard...inedible."
• "Food sounded better on the menu than it tasted."
• "Been a fan for nearly a decade of Roots. Currently sitting across the street because despite having a reservation for Christmas eve dinner with family, they are closed. HO HO HO"

Service

Pros:

• "The staff here is happy!"
• "Very friendly waitress."
• "Our friendly but not overbearing waiter Clay guided me to the Shrimp and Grits which was a fantastic call."
• "Very friendly and knowledgeable wait staff."
• "Servers are attentive and friendly and as mentioned by a reviewer below, 'servers (are) walking by regularly', so you know you can get help whenever you need it."
• "The service was phenomenal. We were greeted with a smile when we came in and our server Chad was awesome!!"
• "Service was friendly and attentive."

Cons:

• "Been here multiple times but last experience was very odd. Server lost our order and had no explanation."
• "Took a very long time to get our food."
• "After waiting for over an hour, we were finally seated. After sitting at the table for 30 minutes with no water, no contact and servers walking by regularly, we decided to leave."
• "Went for lunch, but we never saw a server, despite asking for one."
• "Unfortunately one of the male baristas, who seems to be the one that is always there when I go, has a tendency to treat customers with more than a bit of contemptuous superiority."
• "They selectively enforce their 'no reservations' policy."
• "Hour long wait to get a table (initially told 30 minutes) and no server ever greeted us after waiting at our table for 20 additional minutes."

Atmosphere

Pros:

• "Great atmosphere both inside and out."
• "It's a old converted house with lots of atmosphere."
• "This place has the old feel. Built in an old house and very rustic."
• "The overall aesthetic was cute and provided a cozy backyard vibe with mason jars as water glasses and a small algae fish pond."
• "Very cool spot with indoor and outdoor seating."
• "The ambiance from the quaintness of the city through the doors of Roots speaks a comforting warm vibe."
• "The atmosphere of this place is very relaxed and artsy."

Cons:

• "Noisy atmosphere; tables are very close together."
• "It's small. Like, really small. So, if you don't do crowds or wish to linger over your coffee without feeling eyeballs staring at you to hurry up already or you like conversations to be private, this may not be the venue for you."
• "The dining area is small."
• "It’s cute inside, but my only complaint is that the tables are very very close together so we were kind of uncomfortably close to other guests."
• "The only thing I didn't like was they sprayed a bleach mix on the tables while we were eating and the smell was really off putting."
• "Saw the outside patio, it would be nice for a cute date but definitely not equipped for huge crowds back there."
• "There is a bathroom but it is tiny and does involve going up a small set of stairs so I do not think it is necessarily easily accessible for someone who is handicapped or needs more space."

Value

Pros:

• "The food was well worth the price."
• "Large quantity of food for a great price."
• "The restaurant is very clean and prices were reasonable."
• "Prices are fair and service is great."
• "Don't worry about leaving hungry- the portions are sufficient!"
• "Reasonable prices and portions of well thought out food."
• "The Burrata Caprese sandwich my friend ordered seemed to make sense money-wise."

Cons:

• "You hear a lot of places say that their food is farm to table just as a reason to hike up prices."
• "I found the pricing a bit steep."
• "All of this was definitely not worth the price."
• "For three people with one appetizer, a coffee, and three brunch entrees, our total came to $78."
• "$2 for ONE slice of rye bread cut in half? Really!?"
• "I was a little disappointed that the waffle and croissant French toast didn't come with a side of fruit or breakfast potatoes."
• "Just waited 30 minutes for a table after leaving my name and number... Ruined our lunch and schedule for the day."