"I'm standing in the restaurant waiting for my pick up order and watching three of the hardest working people I've seen in a long time."
"Great experience, I was attended immediately and politely and everything from the portions to the quality of the food were great."
"The woman that made my burrito was very nice. Good customer service no problem with the service."
"To the manager that helped me today (11/15/2021) great service, thank you."
"The staff was nice but for some reason a young lady in the back was fanning her azz around in this short dress that you can almost see her butt, it's not becoming at all when dealing with food."
"They are all so nice to me & they go above & beyond every time."
"This is the Chipotle you should go to in the Bensalem area. The service is excellent, the tables and condiment / beverage area are always stocked and kept clean."
Cons:
"Very rude employees and poor customer service."
"The staff has been rude and miserable every single time."
"Absolutely the worst customer service I’ve ever experienced."
"Called the manager the next day and got an attitude from her too."
"Never go to this location... so many teens work there they are rude and even if you call corporate they have same attitude as this store employees."
"The customer service was atrocious."
"Customer service sucked when you tell somebody good afternoon or have a nice day they should be able to say back good afternoon or thank you thank not look at you and ignore you."
Cleanliness
Pros:
"It was consistent with every other Chipotle Ive been. Fresh, quick, polite and clean."
"This location being new is of course clean and quite spacious."
Cons:
"Theres 7 employees or more all standing around but not one table is clean to sit at and eat."
"The workers were very lazy to do anything, the food looks nasty and no one single table was clean, all of them were dirty, we cleaned the table by ourselves."
"The kitchen is always messy/dirty."
"They seemed to be almost out of everything, and the tables and floor were filthy!"
"The tables were dirty and the drink and condiment station was a hot mess with overflowing garbage and empty napkin holders and completely disorganized."
"The store is frequently dirty with sticky floors."
"This place needs to go out of business."
Food Quality
Pros:
"The food here is as good as any of the best Chipotles I've eaten at."
"Food was really good when we got it though."
"Ordering online was nice and fairly. Would prob grab again since they had vegetarian options."
"The food is tasty and healthier than the other fast food but can get pricey."
"The food was fresh and delicious."
"Sooo... I had been hearing about the queso blanco in the newest commercials and I had to try it. This was my first time getting anything from Chipotle. I must say the chips that came with the queso were really good!"
"This is a well run store and a great example of what other locations should strive for in terms of quality food, cleanliness and attention to detail."
Cons:
"But this time they managed to barely put any chicken or even rice etc."
"Food sucks, both quality and quantity have gone downhill and the prices went up."
"Both the steak and chicken was ice cold."
"They completely messed up the ingredients on the burrito bowl, the burrito on the side wasn't wrapped properly making it dry out, the queso was dry and disgusting, and the chips were stale."
"My guacamole is brown, wet and inedible."
"Food quality has plummeted. Protein is way too salty."
"The worst Chipotle I’ve ever had the misfortune of going to. Staff are rude, food is stale."
Management and Staffing
Pros:
"Ally is one of best mangers there."
"The new staff that they have at the street road location is absolutely amazing."
"Great job guys, I KNOW I'm not the only person who noticed."