Serafina Italian Restaurant Broadway Reviews Summary

Service

Pros:

• "Once he got going he checked on us frequently."
• "Relaxed atmosphere and friendly staff."
• "Service wasn't bad, nice people."
• "The server and all the other staff did a great job of clearing our dishes very quickly."
• "Most of the staff were nice and attentive."
• "The service was great and the restaurant was clean and cute."
• "The waiters and hostesses are very attentive and super friendly."

Cons:

• "The wait staff took forever to attend to our party of three."
• "Poor service and cold cacio e Pepe."
• "One of the worst service we’ve experienced."
• "Service was rude and slow."
• "The service here was terrible."
• "Service was very poor."
• "The service was poor and the food was mediocre."

Food Quality

Pros:

• "Pasta was delicious."
• "I loved the spaghetti carbonara! Great flavors and I was satisfied with the portion size."
• "All food that we ordered was delicious, especially dessert."
• "The food is always good."
• "The chicken parmesan was a huge portion and perfectly lightly breaded, very tender, and scrumptious!!"
• "Food was delicious (true NY pizza)!"
• "The food was fantastic."

Cons:

• "Was served stale lasagna, didn't know that was possible."
• "The food was good but nothing special. 200 dollars for 1 salad, 1 vegetables grill, 1 pizza and 1 chicken milanese."
• "The food was also pretty mediocre and VERY expensive. Over nearly $40 for pancakes and two mimosas is pretty outrageous."
• "The food wasn't 'Bad'. it was just bland. Nothing special."
• "The food quality has gone downhill."
• "The rest of my meal, portofino tagliatelle and an espresso, were mediocre."
• "The food was okay, but for the amount they gave I would say the price is unreasonably expensive."

Ambiance

Pros:

• "The place looked nice."
• "The interior ambiance is modern and almost nightclub-ish, with interesting glass sculpture lamps hanging from the ceiling."
• "A classic Italian kitchen location, making you feel at home."
• "The cozy yet chic ambiance creates the perfect setting for a leisurely meal."
• "Nicely decorated."
• "Great location and atmosphere."
• "Well priced and an elegant atmosphere."

Cons:

• "It's now like a high end, overpriced Olive Garden."
• "Chairs and tables are very close and very little space to have a comfortable meal."
• "It gets pretty busy so it was super tight to seat close to other tables."
• "Place can use a more light. Sat us toward the back with some ugly chandelier handing over us."
• "We get sat in the most terrible two top table in the only area in the restaurant with fluorescent red lights."
• "The only downside is the restrooms you have to take an elevator to the second floor."
• "It has this semi nightclub/ discotheque ambiance."

Value

Pros:

• "Price point is right on par for the quality."
• "Really authentic Italian with excellent service."
• "Did I mention this is quality food at very reasonable prices for NYC."
• "It's a bonus that the quality food that they offer is accompanied by reasonable prices."
• "Good, affordable for the area and a nice ambiance."
• "This is a good price value restaurant in mid town."
• "A nice and not very expensive restaurant right across from the Residence Inn Central Park."

Cons:

• "Three drinks and a order of calamari $85?"
• "Prices on menu were 10-20% higher when we received the bill."
• "The food was also pretty mediocre and VERY expensive. Over nearly $40 for pancakes and two mimosas is pretty outrageous."
• "It was maybe a little expensive but it's in midtown in NYC so that's to be expected."
• "Too pricey per person but overall service and food quality was not bad."
• "The price is ridiculous for 2/3 of a single tomato and a ball of mozzarella."
• "Great food but pricey. 50 dollars for two - one spaghetti and one pizza, no drinks."