Colebrookdale Railroad Reviews Summary

Train Experience

Pros:

• "What a fun ride! I went on one of their Doodlebug adventures."
• "Lovely scenic train ride with a high tea brunch."
• "It's the best train excursion we've ever taken."
• "The coach we were in was absolutely beautiful and we were able to social distance nicely as far as seating."
• "The train is absolutely beautiful and all of the employees were dressed to fit, as well as the friendliest group I've come across in a long time at any event."
• "Without a shadow of a doubt, this is my favorite tourist railroad in the country."
• "This Railroad is amazing. The ride is beautiful. The people working there are amazing."

Cons:

• "No working bathrooms! Wow. Overpriced train ride through the woods and the only landmarks are poorly kept houses with trash around the property."
• "Very expensive... No lights, no meal."
• "There wasn't really anything to see. There were trees and rocks right next to the train the entire time, way too close to have any views of anything."
• "However, I realized they have since doubled their prices in the past year. Seriously $30 a person for what used to be $14 a person?"
• "For 110.00 dollars for two seniors to sit and freeze it's not worth it."
• "Not super impressed with this train ride."
• "Scenery was lacking. If you’re into the PA woods, sure. People’s backyard filled with junk? Ok."

Customer Service

Pros:

• "I have since been contacted by the railroads founder who was genuinely concerned about my review."
• "The staff are really friendly and knowledgeable."
• "The staff and conductors and engineers were all extremely friendly and informational."
• "The conductors were very, very friendly and accommodating."
• "The staff are very friendly."
• "The crew were immaculately dressed and extremely pleasant."
• "The staff was very friendly and knowledgeable about the train history; it was apparent that every person working cared about the guest experience."

Cons:

• "They offered free champagne for poor service - asked all tables but mine if they wanted some! Felt ignored by staff the whole ride."
• "The people helping on the train were far from helpful."
• "How embarassing for a mostly full train car to be standing there while someone was asking if anyone would allow us to sit with them all the while we are holding our overpriced tickets in our hands!"
• "The drinks were expensive and took forever to come out."
• "We had to keep begging to get a simple soda."
• "However, I had questions about the train ride before going and trying to get in touch with this company is therapy-inducing."
• "No responses. Funny that the site is asking for support but they don't have the courtesy to show some customer service by responding back via email."

Value for Money

Pros:

• "We enjoyed the chicken, along with a cheese plate, and some hot drinks."
• "Meals in the dining car and small plates in the parlor car are yummy."
• "We were very surprised at the amount of food we were given and left so full."
• "We did the lunch feature and the food was great."
• "The beef bourguignon melted in my mouth. It was not salty, but full of flavor!"
• "The food was delicious, the staff was friendly and professional, and the train cars were absolutely beautiful!"
• "The food was superb."

Cons:

• "However at the end of the ride we were given a 20$ charge for the children’s cookie and water."
• "Also the ride is very much overpriced with no senior citizen discount and very pricey for children."
• "The drinks, tapas and cheesecake dessert were very tasty."
• "This is no longer worth the expensive price. It felt like you were rushing us through for the quantity instead of providing your guests with a quality traditional experience."
• "Quite expensive and short distance ride."
• "The little snacks they had to offer for standard coach were very expensive."
• "Food and drinks are very expensive."