THE ORDER Reviews Summary

Ordering System

Pros:

• "You order and pay on your phone."
• "It starts with the virtual menu that you access by scanning a QR code."
• "The restaurant had a very quirky ordering system where you have to order thru the app even though there is a waitress that's there to ensure the order is correct."

Cons:

• "The whole method of order (the irony) and service is completely maddening."
• "The only thing that felt a little weird was paying the tip even before the food arrives because we generally tip based on the service and food."
• "We had to order via an app, pay ahead, tip in advance, and we basically did all the work."
• "Everything was lovely as always but I am still not a fan of ordering electronically."

Food Quality

Pros:

• "The food here is finger lickin, gum smacking delicious."
• "The food was so fresh and delicious, and such an innovative menu selection!"
• "The food was INCREDIBLE. I mean really, really good."
• "The Dumbledore was delicious - the roasted tomatoes, eggs and bacon were so well seasoned and the vinaigrette was amazing."
• "Food and drinks were absolutely delicious."
• "The freshness is evident in every bite."
• "All items were absolutely delicious and packed with flavor."

Cons:

• "But overall it was quite disappointing."
• "The food wasn't even all that to put up with that rude manner."
• "The spice on the gravy was just too much. Too many flavors at once."
• "The pancakes were tasty, but stiff and not fluffy at all."
• "The food is ok. They may be trying to hard. Nothing on the menu should take 40 minutes."
• "The chicken tikka masala was good except for the fact that Hing in it was a bit strong - it would taste way better without it."

Service

Pros:

• "Staff was super friendly and their coffee is exceptional!"
• "The staff complimented the meal with their great energy and friendliness."
• "Customer service is great."
• "The atmosphere is great and the staff is very accommodating and attentive."
• "The staff was super cool and attentive."
• "The service is fantastic, from Sheldon, the barista/owner, whose coffee art is only rivaled by the drinks' premium taste to Sheldon's mom who greets and seats everyone, to chef Samantha who doesn't compromise taste for speed."
• "The service was exceptional."

Cons:

• "Could use a customer service lesson."
• "Customer service is great however it’s slightly slow…"
• "To conclude, I wouldn't recommend this place at all due to horrible customer service and excessive wait times."
• "Sides were extra so we ended up spending way too much time at a place, squashed into a corner, at a teeny table, for food that was expensive and just ok."
• "Service was very slow (waited 30+ mins to eat & get coffees, other tables also)."
• "Servers came across as pretentious and easily bothered."
• "The lady in front was extremely rude to her and bluntly told her 'the kitchen is closed and we are not taking any order!'"

Ambiance

Pros:

• "The ambiance is cozy and inviting, making it a great spot to catch up with friends over breakfast."
• "It's the most marvelous spot to get coffee and a meal. The team is warm, friendly and incredibly welcoming."
• "Really cozy place!!!"
• "The venue is beautifully designed and perfect for either a quick bite or a cute date."
• "The decor is very eclectic and inviting."
• "Such a cute place."
• "The entire environment is upscale and friendly (which is a rare combination)."

Cons:

• "It gets really LOUD. The acoustics in that room really reverberates dialogue."
• "September 14th Thursday night they have whatever music event on the street from 6 to 10:30 p.m. It is so loud and disturbing!"
• "The place is really small, and always high volume of traffic on the weekends."
• "The place was pretty loud with music and the general hustle bustle of a busy place, so not necessarily great for babies who are sensitive to loud places."
• "Minor thing but the decor, especially, the frames were a little confusing to me and i didnt find it so cohesive."

Wait Times

Pros:

• "We enjoyed every moment of it and we’ll definitely go back again."
• "Everything is made fresh when you order it so it can take a while. But the wait is worth it."
• "Good things are worth the wait."
• "When the food, the service and the vibes are this good...you will completely forget the wait."

Cons:

• "Since they make everything fresh, you might have to wait a bit longer for your order."
• "We waited about an hour between having to reserve and to wait for seating, and for our food to come to our table."
• "We were seated in about 10-15 mins but given a warning that our food would take 30-45 mins to arrive since the kitchen was swamped."
• "Then we waited 20 mins for our beverages and 45 mins for our food."
• "We had to wait more than one hour for the food."
• "We're still waiting on our drinks and food is nowhere to be seen."
• "We had to wait 45 minutes when we were told 30."