City Cruises New York Pier 15 Reviews Summary

Category: Boat tour agency New York

Address: 78 South St, New York, NY 10038, USA

Phone: +12127272789

Rating: 4.3
based on 151 reviews.

Cruise Experience

Pros:

  • "There's live music and dance, you'll instantly fall in love with this Cruise!!!"
  • "I would highly recommend taking this boat tour. It allows you to tour around the Statue of Liberty and shows the coast of New York."
  • "This is a really fun way to spend an evening."
  • "This is definitely an experience you would want to try, I had the best time of my life."
  • "Want to see the sights of NY City sky and shore lines, well search no more float in posh class without going home broke!"
  • "Great views on the Hudson."
  • "The best experience for me was viewing the Statue of Liberty."

Cons:

  • "Had a disappointing time on Hornblower cruise. Paid $151.50 each ticket for nothing, no food, no drinks unless paid for on the boat in addition."
  • "Don't waste your money or time...the cruise only lasts about 20-25 minutes."
  • "The workers were nasty and rude not welcoming or inviting."
  • "A horrible experience that started by racism and ended up with a choking smell of burning smoke."
  • "The food was bottom of the barrel and so was the liquor!!"
  • "The yacht was the nastiest thing ever, they had 2 buckets in the stalls for women to use, there was a constant leak upstairs."
  • "Ticket specifically wrote boarding 6.30, show 7.00, departure 7.30... Finally left at 8.30."

Customer Service

Pros:

  • "Margaret helped plan our trip and was SO ACCOMMODATING!!!"
  • "Rachel our guide was very knowledgeable and funny!"
  • "Margaret, Dave, and John H, thank you so much for your flexibility, helpfulness, and patience."
  • "From the boarding process to the exiting...the staff was is always friendly and super nice."
  • "Our bus was running late and Margaret made sure to speak to the cruise managers to ensure that everyone made it on to the boat."
  • "Staff was very nice during the cruise/tour."
  • "The crew was awesome love how they treated us."

Cons:

  • "The staff member who described the cruise to us totally lied about there being a history of NY."
  • "The organization about that boat doesn't have enough security on the boat."
  • "Honestly I dont like because when I see the details about the Dark in the Glow Boat ride they say The Great Point will be our boat and I bring a big group with me, everybody was disappointing because that dont happen."
  • "Straight up theft. They confiscate items and tell you that you can get them back at the end and then they aren't there."
  • "Asking a question was like pulling teeth."
  • "Nobody gave good directions."
  • "We waited in line for over an hour, were treated very rudely by the people who worked there."

Value for Money

Pros:

  • "It was worth every penny! The Dj is good too Haha!"
  • "I really like taking visitors on these cruises because Groupon has them for $12 and you get to see the statue of liberty, ellis island and governors island."
  • "Great for any size group or occasion."
  • "Super relaxed atmosphere with charcuterie, sandwiches, and beverages."
  • "Unlimited Mimosas, Bloody Mary's, and Chicken and Waffles."
  • "This is great for quick trips in the Hudson to celebrate events in your life."
  • "Drinking and dancing while seeing the beautiful city!"

Cons:

  • "The food wasn’t all that great for the attendant to policing (as you need to pay for the food package to obtain a wristband)."
  • "The cruise was very short for the amount of money we had to pay."
  • "Borderline stealing from people - we spent over $140 on tickets for a Santa event - there was NOTHING other than some second hand Santa decorations and one cup of hot chocolate included."
  • "Paid 260.00 for a birthday celebration, would never ever, ever do it again!"
  • "The quality of cake was really bad. It wasn't worth the money."
  • "It was totally not worth the cost."
  • "The cruise only lasts about 20-25 minutes but they say it is an hour."

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