Piccolo Trattoria Reviews Summary

Customer Service

Pros:

• "Diego and his crew are the perfect example of genuine customer service and care."
• "Everything went smoothly from start to finish."
• "I appreciated the responsive and courteous customer service order confirmation and follow up."
• "Diego was fantastic, and the woman taking care of waters was the nicest and most attentive I’ve ever seen."
• "The servers (esp. Diego) and the manager Joe made us feel like family."
• "Great customer service and clean establishment."
• "Isabella...who is fantastic! Isabella makes the customer feel welcome, special, and goes out of her way to ensure a great dining experience."

Cons:

• "The guy manning the counter worked double time to be aloof, providing updates on when the food was going to be ready only when asked."
• "We ordered more bread the gentlemen who was working the table was not happy."
• "Unfortunately the delay between the bread and soup and the main course was quite long."
• "We tried to order more water but that was a bit hard to do."
• "The counter guy instead forced me to take a stale warmed whole pie of a different type and wouldn’t sell me the slice I requested to go."
• "The staff can be rude."
• "Service was slow.. had to keep looking out for waitress because she wasn't checking on table."

Food Quality

Pros:

• "Their pizza is consistently tasty."
• "Great food. My family raved about the vodka sauce and Chicken Marsala in particular."
• "Had the Buffalo pizza. They make it just the way I like it."
• "The food was plentiful and delicious - especially the sliders!"
• "The red sauce with the eggplant parmigiana was particularly divine, striking the perfect balance of acidity and sweetness."
• "Best pizza ever (Marguerite and Chicken Romano are out of this world)."
• "Ordered a steak from here (delivery) the other night and it was delicious!"

Cons:

• "Last time ill pay almost $10 for a bread sandwich."
• "The calamari... was under cooked and bland."
• "The chicken topping tasted bland."
• "Pizza was average at best. Garlic knots didn’t taste like garlic just oil."
• "The soups were uninspiring - the beans in the pasta e fagioli were undercooked and the seafood bisque was fishy (old fish)."
• "The Coconut Ball... was met with dry crumbly sponge cake."
• "Ordered the spaghetti, sauce was very watery and not seasoned well. Meatballs were bland."

Atmosphere

Pros:

• "The atmosphere was loud but very manageable to talk with our group."
• "Space was very nicely decorated for the holidays."
• "The ambience was extremely comfortable with dim lighting, Italian music and the decor was cute."
• "Atmosphere was very inviting and comfortable."
• "You feel the Christmas spirit!"
• "The space was clean well adorned and attempting to punch above its weight in the refinement category."
• "The ambiance relaxed but elegant."

Cons:

• "Went for my friends birthday, showed up and told they overbooked and the wait was 40 minutes."
• "It was VERY noisy."
• "In matter of fact they turned off the lights and left us out there in the dark."
• "We had dessert and was being forced out."
• "I really couldn’t hear my family."
• "The food served here is of poor quality."
• "It was great the atmosphere was solid."

Value

Pros:

• "It is also BYOB which makes dinner a great value!"
• "Service is also pretty quick, so it's a good place for lunch."
• "6$ house salad is a really good deal."
• "Great place great food not pricey At all."
• "Pizza by the slice is reasonably priced, and it's quite satisfying."
• "Saved a little money by having it on a Sunday night."
• "Excellent food, excellent prices & they seated us after a 3 minute wait despite not having a reservation."

Cons:

• "Every single time I come here, the price is different."
• "The portions were way too small for the price."
• "Overall this place is overpriced, the food is mediocre and they have no problem charging customers more than the prices on their menu."
• "Not an inexpensive place to dine. With tip it was over $170."
• "It is noticeably more expensive than Salerno's like most of their small pies run 17-18 whereas Salerno's is more like 12-14."
• "Filet mignon strips were terrible. Fifty two dollars for 5 tiny pieces of steak on a large amount of dry risoto."
• "Pretty ridiculous to charge around 5 bucks more PER appetizer on doordash."