Penrose Diner Reviews Summary

Service

Pros:

• "Our waitress came by almost immediately to take our drink orders."
• "They are really nice and the service is quick which is a great thing."
• "Lori was my server. She gets 5 stars!!"
• "Incredibly fast service."
• "Service was fast and friendly. everyone was dressed for church service or the Eagles game but really though what's the difference 😜."
• "Our server was friendly and attentive, and brought us water and coffee promptly."
• "The staff were very attentive and checked in on us periodically."

Cons:

• "Waitress took forever to get our order. Never greeted us."
• "Country music is so loud you can barely hear people at your table talk even with the wind."
• "please curb your staff from walking by tables incessantly with dirty brooms, some are blatant with unwelcoming energy."
• "Real poor Customer service I was in the middle of talking to her and she hung up on me."
• "The young male server was nice but not on his game from beginning to end."
• "The service at this diner was horrible."
• "Took forever to even acknowledge us even though they were standing in our faces."

Food Quality

Pros:

• "Food is solid with a few standouts like the crock of chili, cheesesteak fries, and very solid mixed drinks at their bar."
• "The soups are delicious, as are the desserts."
• "French toast was amazing! Crispy and buttery on the outside, light and fluffy on the inside."
• "Best soup I’ve ever had in my entire life."
• "Quality of food was very good. Salmon was fresh and the creamed chipped beef was on point."
• "The steak was perfectly cooked, and one of the best tasting steaks I’ve ever had!"
• "The food was delicious, cooked with love felt like home."

Cons:

• "Found a hair in my water and on my plate with the Benedict."
• "The bottom layer was wet and soggy like it wasn't cooked all the way if at all."
• "The crab cakes were filled with lots of breading and less crab meat."
• "The meatball on top was room temperature."
• "Their cakes and pies not so much."
• "Crab Benedict was okay. The crab kinda mushy."
• "The food was cold (fried fish)."

Ambiance

Pros:

• "The diner is bright, clean, and spacious, conveniently located with lots of parking."
• "I enjoyed the atmosphere."
• "The atmosphere was pleasant and comfortable."
• "Definitely a place to look for when you want something to eat and you're in the area."
• "The atmosphere was good as well so I'd recommend to my friends."
• "The atmosphere was absolutely serene I actually was able to relax and enjoy my breakfast."
• "The atmosphere is clean, bright and inviting."

Cons:

• "I don't think so. So sad that a philly gem has undercover hatred towards different people."
• "A little unprofessional as servers yell back and forth about which section they're covering."
• "And when you exit you have to say excuse me a thousand times cause people don't get you gotta leave for them to get in."
• "The entire restaurant shouldn't hear the arguments of the workers."
• "However, it is kinda cramped and small."
• "Room temperature was freezing. The air was blowing right in my food which turned my breakfast cold!"
• "This was the worse!!!!! Diner I have ever ever had. Very disappointed ☹️"

Value

Pros:

• "The prices are reasonable."
• "Not too expensive either."
• "The prices are great!"
• "The price vs portion is on point."
• "The prices are excellent, all the more so for the quantity and quality you get."
• "Also the prices are reasonable."
• "Good value for the money."

Cons:

• "However, the food is OVER PRICED, and they charge an additional $2 just for a take-out container."
• "Short stack of pancakes is 7.99. That's 4 dollars for each pancake."
• "They wanted to charge me for a refill of hot tea $2.29."
• "I liked the french fries but not the $14.57 ‘it comes with french fries’ price."
• "I'm also deducting a star because they charge a $2 'packing fee', which I guess is okay but they need to include that on their website or let me know when I'm ordering."
• "Pricey for a diner charged me 4 dollars for a crock of French onion soup."
• "Your food is overpriced and then you want to charge me $2 for packing my food."