Veterinary Wellness Center of Boerum Hill Reviews Summary

Veterinary Staff

Pros:

• "Dr. Katz worked miracles to keep my out-of-pocket fees as low as possible because she genuinely cares about my dog."
• "Dr. Arpino is great. He is thorough, compassionate and follows up diligently to make sure everything went well."
• "The veterinarian and the vet techs were very caring and compassionate."
• "Dr. Seki was very knowledgeable and addressed all of our concerns regarding that."
• "The staff and the doctors are extremely helpful and courteous."
• "The doctor and staff are so calm and open."
• "Dr. Arpino is wonderful — he gives my dog excellent care and he’s very knowledgeable."

Cons:

• "Avoid Dr Michael Arpino !! Don’t let him even look at your pet forget about following his harmful not necessary prescription."
• "They did absolutely nothing to help our cat."
• "I always have an amazing experience with Dr. Arpino but found Dr Katz today to condescending and unhelpful."
• "Dr. Katz really didn’t do anything but clean his ears."
• "This was the most expensive and least meticulous/empathetic of those vets."
• "Please avoid this place if you care for your pet!"
• "I cannot stress enough how defensive of their own incompetence these providers are - they do a disservice to pets, owners, and veterinarians everywhere with their total lack of ability and professionalism."

Facility & Services

Pros:

• "The center is modern, clean and quiet."
• "Great facility, clean and uncluttered — ideal for curious pups."
• "On-site blood work lab so I don't have to wait days to find out how my lil dude is doing."
• "Cat exam rooms with plug in kitty pheromone scent thingies to relax Lucky."
• "Cubbyholes in the exam rooms that cats can crawl in and feel safe in."
• "Separate entrance for cats and dogs."
• "Smells nice, which isn't always standard, and the staff is quick to greet and help you."

Cons:

• "Don’t know how this center got 4.8 stars."
• "They made me feel like my options were either expensive name brand medications/state of the art treatment or nothing."
• "The service has unfortunately gone down hill over the past year or so."
• "It’s an ok vet, very expensive, not very attentive or particularly thorough or caring."
• "When I asked for an written estimate on the treatment he needed they refused to handed it to me, they only allowed me to read it while on the treatment room; why would they prepare an estimate and then don’t allow me to take it home to analyse it and compare prices?"
• "Also on the topic of transparency, my dog had to go in for a procedure a few months ago, and I needed to drop her off in the morning. They told me she would be ready later that morning by 11am if I recall correctly. 11am came and went with no call."
• "The transparency and customer service they deliver is well below any vet I've used in the past or would come to expect from a trusted relationship."

Customer Experience

Pros:

• "They know my dog Rio well. They take great care of him."
• "Would absolutely recommend."
• "Everyone is so nice."
• "My dog got all her booster shots for one reasonable price."
• "The staff was professional and courteous."
• "EVERYONE was friendly and pleasant."
• "The whole team were courteous, caring and professional."