Red Robin Gourmet Burgers and Brews Reviews Summary

Service

Pros:

• "The waitress was very nice and attentive."
• "Our server was awesome!"
• "Our server Toni was very good and hospitable."
• "Our server, Angel, was super. Very attentive to our difficult 3 year old."
• "Our waiter Was Jen and she was soo kind and well knowledgeable of the menu and the deals."
• "Our server, Zach, was awesome and the food tasted great."
• "Server friendly and fast."

Cons:

• "Service was slow. We asked for napkins and silverware when our appetizer arrived. Server said she'd bring it back. we waited and waited."
• "We sat there 15-20 mins without anyone even saying hello."
• "Been here twice and will not go back. Wait is way to long and both times food was cold."
• "Place wasn't even half full took almost 45 minutes to get out food an our waitress only had 3 tables."
• "Took 15 minutes before we saw a server."
• "The service was very poor had to keep on asking for this and that."
• "Stood at the hostess stand for over 10 mins and no one came so I left."

Food Quality

Pros:

• "I enjoyed my visit. My burger was very good. We had endless fries and endless broccoli as well."
• "I had the gourmet Red Robin Burger it was great."
• "The drinks were perfect, the pickle nickels were great."
• "Burger was exceptional and service was prompt and friendly."
• "The Smokehouse Brisket burger was delicious. The Avo-Cobb-O salad was great!"
• "Food is always so good, and comes out quick!!"
• "The food was great and the service was immaculate."

Cons:

• "Over priced cocktails..$15.00 for a cosmopolitan in a very small Martini glass!"
• "Ordered two burgers medium well. After a long 30 minute wait both came out burnt to a flavorless crisp."
• "Although our server was friendly and apologetic our food was terrible."
• "The a.c was dripping on tables."
• "Burger was warm not hot."
• "I ordered the fish and chips. The fish was fair, however the fries were hard as a brick."
• "The food was terrible. The first time our food came out, everything was cold and my wife's burger was made wrong."

Ambiance

Pros:

• "Middletown Red Robin is a vibe. It's cheerful and friendly, but not in a corporate way. It's genuine. It's chill."
• "Restaurant is new, so its clean, organized, and just a wonderful stop if you're in Middletown!"
• "Amazing place for burgers, unlimited steak fries."
• "This place is great for kids too, they have chalk boards with different games or plain for drawing, balloons for the kids, etc."
• "They are clean and have some good Holiday themes, and they have some pretty cool abstract art and fun items hanging on walls."
• "It seemed very clean in here."
• "Everyone enjoyed there meal. We were very pleased with our visit."

Cons:

• "Staff was absolutely horrible and we’re all just standing around goofing off."
• "The a.c was dripping on tables."
• "Table still had food and soda sticky on it."
• "The entrance is very small not a lot of room as soon as you get in the door, there where a few flies."
• "Then our server gave off a strong vibe of being irritated that we came."
• "Bunch of flys everywhere."
• "Building was extremely hot with no window shades."

Management

Pros:

• "You guys would have a great restaurant if you could simply train your people to wait on customers."
• "We asked for a manager and she came over, we explained the problem and she said she would take 50 percent off."
• "In the end the manager fixed the problems."
• "I would like to thank the manager Shameka Brown for making sure we had a good experience."
• "The kitchen here just hits the plate with an extra dose of Tastes Good."
• "Thank you too the team in the kitchen great job!! You holding things together for the rest of your team."
• "Lucas made our night 10x better and I would highly recommend this establishment for the pleasure of having the workers being extremely nice as well as the food being extremely good!"

Cons:

• "Just take one look at this place inside and out and you can tell it is not managed properly."
• "Customer service is not in the cards at this Red Robin... Went to this restaurant about a month ago the service was bad then so I took a chance again."
• "I called to speak with the manager, and she was so nonchalant about it."
• "They were very unorganized and the wait was very long we had a reservation for a larger group and they dont really have the seating for large parties."
• "This place has gone down hill dramatically, honestly the service gives me Dennys vibes."
• "This Middletown Red Robin needs new management."
• "They rushed to open this location and it shows!"