Big Apple Art Gallery & Custom Framing Reviews Summary

Customer Service

Pros:

• "They were so kind over the phone, easy going and worked well with me."
• "They had awesome customer service, were friendly and eager to help."
• "Great response time and customer service! Mohammed is awesome and very helpful - he helped us get rush prints in perfect timing."
• "Mohammed was courteous, helpful and returned my product very fast."
• "Mohammed was very pleasant to interact with and the customer service I received was also great."
• "easy communication. very responsive."
• "They are super responsive and friendly!"

Cons:

• "Never again! I went there to purchase a frame and was treated like crap!"
• "When I asked if it’s possible to give a discount, the response was 'why do you ask for discount? You cannot afford it?' This is inappropriate and humiliating."
• "1pm appointment. Left around 1:35pm after waiting. He had another customer there according to front desk (and front desk then disappeared after 1:30pm)."
• "this place totally jipped me. Had a coupon for $100 off and when I told the clerk, he quadrupled the price on me, total con artists."

Quality of Work

Pros:

• "The framing was completed to an extremely high standard, in less than a week and for a competitive price."
• "Mo was able to cut the print and frame it in two sections. It looks amazing and I couldn't be more satisfied."
• "He is very responsive and takes pride in the quality of his work and ensuring customer satisfaction."
• "The product I got back was exactly what I wanted."
• "This framer does excellent work, they are trustworthy, efficient, and go the extra mile to help."
• "Not only did they demonstrate exceptional craftsmanship and attention to detail."
• "The final piece looks like museum quality and I couldn't be happier."

Cons:

• "Our initial order was received with the corner of the frame damaged."

Value for Money

Pros:

• "I am completely satisfied with the job they did. 10/10."
• "If you're looking to frame artwork for a show (or need anything framed at all, frankly), I wouldn't look anywhere further than these guys."
• "I highly recommend this place for framing any form of artwork or memorabilia."
• "They don't over price, and can finish projects at a complete rush."
• "Mohammed is extremely knowledgeable and easy to work with, and on top of all that, his prices are quite reasonable!"
• "Super affordable and fair pricing— will definitely be using them again in the future!"
• "The price was fair and even if it wasn’t it would’ve been well worth it for how it looks on my wall!"

Cons:

• "I can afford a 10k artwork but that doesn’t mean I have to pay 10k for your framing. Joker!"
• "They’re not inexpensive, but when you want something done well you pay a pro."