"I was pleasantly taken back by how fresh foods were one Friday night when neighbouring, some Michelin-starred eateries were not available for an hour or so."
"Their sandwiches and pizza are amazing and they offer so many variety's of it."
"Clean establishment with fresh food prepared in front of you if you'd like."
"The food we got was very nice and the amount of food was expansive."
"So much fresh and varied food to suit all tastes and dietary requirements."
"Every food u can imagine...everytime i had something different it was excellent and never was i disappointed!!"
"Nice fresh food."
Cons:
"One of the kids didn’t get dinner because it made their stomach turn just after one bite."
"I noticed there was a roach walking all over the food."
"Today's buffet food was not good. It was dry and too salty."
"Calamari was overcooked, salmon under seasoned, potato was dry and the meatballs definitely came from a frozen bag."
"The chicken soup was boring and bland."
"The food is mostly dehydrated by the time we ever got to it."
"Food was sub par and pizza by the slice tasted metallic."
Customer Service
Pros:
"Staff is very friendly and I never have a problem with service."
"The cook, in the wee hours of the morning, is kind and helpful."
"Most importantly, the ladies at the front are super friendly and kind, and so are the rest of the staff working food and prep."
"The cooks are helpful and kind and make a seriously delish egg platter."
"All of the employees have been super nice and down to earth with a family vibe."
"The meal orders are done quickly and the lines to pay are not long, thanks to the efficient and pleasant natured cashiers."
"The service was exceptionally friendly and attentive, making the visit even more pleasant."
Cons:
"Stood around waiting to be served, to no avail."
"Service was very rushed and unfriendly."
"The reason why I'm giving a 2 start is because customer service is really bad."
"I would give a 0 if I could. Worst customer service ever."
"Horrible costumer service!!! If I could give this place zero stars I would."
"Customer service from the men behind the grill is terrible."
"Terrible service, overpriced, rude and obnoxious management."
Price and Value
Pros:
"Very nice place. I like to come after 3.00 pm, because they have half price buffet after 3.00 pm."
"They are always reliable, their food is great, and most of their food are cheap compared to other places."
"The buffet is half off after 3pm, which is an ever better deal."
"For New York, this was a great low cost way to eat varied food."
"Prices are cheap too."
"All very affordable and delicious."
"Their prices are really good. You can get lunch boxes and pay according to their weight."
Cons:
"It's a 5/5 for convenience but $8 for a box of cheez-its."
"Convenience is great but you'll pay for that convenience, too, as is the New York way."
"The only draw back is it's a bit pricey, but what else is new in nyc right? 🙃"
"The food was honestly ok and a bit expensive."
"Its just basic food and almost double price!"
"The food is too expensive for what they serve."
"At almost $11 a pound, we'll skip the bar."
Cleanliness and Maintenance
Pros:
"Clean establishment with fresh food prepared in front of you if you'd like."
"Everything seems clean in the food areas."
"The place is otherwise clean and there is a sitting area at the back."
"And very clean bathrooms!"
"Layout of the market is very well organized, inviting, easy to navigate and mostly clean."
Cons:
"I wanted to use the restroom before trying out their new ramen spot in the cafe but I had to buy something before using their already low maintained bathroom that is as sanitary as the NYC subway system."
"The space downstairs could be a little bit cleaner sometimes, but I think this has more to do with the sheer number of people that come through here than anything else."
"They had moldy food for display next to food they sell, it was like visiting an abandoned restaurant."
"Overall, the available tables to eat at looked dingy and dirty."
"The bathroom was with lots of litters, water all over and it is completely unhealthy."
"It was extremely dirty and disgusting though."
"Clean tables? You wish.."
Convenience and Accessibility
Pros:
"It's a 5/5 for convenience but $8 for a box of cheez-its."
"Open late at night when you just need something to cure the cravings."
"It’s open 24/7 so you can come in here and get healthy food at any time of day or night!"
"One of the best places for breakfast in new york. Tasty, not too expensive."
"Open 24 hours a day."
"Open late night and is located right near where the Chinatown bus lets off."
"Open 24 hours."
Cons:
"Took an expensive cab ride there so I could sit and eat (as advertised on the website). Get my food, and they tell me they're 'cleaning', so no place to sit."
"There was nobody to serve us at the salad bar, so we had to go find someone."
"I have not gotten to eat in there went after 12 AM there were in no options for food so don’t believe in the pictures maybe in the daytime."
"We were sadly disappointed to see that the buffet was closed."
"It seems like there are a lot of options that seem to silently disappear once it reaches a certain time."
"The only downside is that service can be slow at times, especially during busy hours, lines can be long to wait for either a fresh made sandwich or to check out."