IHOP Reviews Summary

Customer Service

Pros:

• "Had a wonderful time at IHOP today with 2 of my granddaughters."
• "Waitress was cool."
• "The food is good and the waiters are friendly."
• "The servers are very attentive and respectful."
• "Today's visit was great!"
• "The service was on time and my waiter was very friendly and courteous."
• "Our waitress was amazing. She was very polite and nice."

Cons:

• "Terrible. I called numerous of times and the young lady Loretta hung up on me numerous of times."
• "The place seemed to have no management at all in the whole joint."
• "When we said that is not a desired seat she rudely stated 'well that’s what I have' so we said then we will go elsewhere when she replied 'whatever! Fine by me!' She was a nasty rude girl!"
• "Melissa on the other hand was very rude, poor customer service skills"
• "Worst service ever. Waited 35 mins and waiter never came to take our order or acknowledge us."
• "Very poor service, I was seated at a table and for someone to come and serve me lasted about 30 minutes."
• "The manager/owner is rude, disrespectful and unfriendly."

Cleanliness

Pros:

• "The place was very clean!"
• "Clean bathroom."
• "Food is always fresh & hot."

Cons:

• "IHOP has much to be desired regarding their cleanliness."
• "The walls in the booth areas are dirty..The syrup jars need to be wiped down."
• "Smells like garbage when you walk in."
• "The restaurant did not appear very clean. The floor needed to be swept and moped."
• "The whole restaurant was super dirty. All the tables were full of plates and glasses and when we finally found a 'clean' one was very sticky."
• "Was greeted at the door by a filthy floor and one of the largest dead roaches I have ever seen."
• "Stay away! Filthy floors and tables."

Food Quality

Pros:

• "Food was perfectly prepared and very delicious."
• "The food is great the servers are on point."
• "Pancakes were perfect. Warm and fluffy and not crisp like they had been under a heat lamp for awhile."
• "They have a jalapeno omelette thing going on and it was delicious."
• "Food was Great! Amazing service I would 100% recommend."
• "The food was delicious!"
• "The food is always good."

Cons:

• "I asked for well done steak, but mine wasn't cooked well, where you can see the red meat and drops of blood."
• "The food it was COLD, the coffee was semi warm"
• "Pancakes have no flavor."
• "The food wasn't no where near as great as it was in other Ihop's."
• "The food took so long and was dry and gross."
• "The turkey bacon tasted old and very oily."
• "The food tasted as if it was reheated."

Management

Pros:

• "Manager tried his best to accommodate and make people feel welcome."
• "The manager seated us as quickly as could be, being that I had someone in a wheelchair."
• "This ihop is amazing best service ever! The manager treats everyone like family."

Cons:

• "It is not well run, management is weak."
• "Why is there no management on premise...??"
• "The manager is never available."
• "Horrible place. Even worse management."
• "The manager who seems to be a nice guy has no control of what’s going on in there."
• "Has to be the worst franchise management I have ever visited."
• "No management to oversee the staff and the restaurant."

Atmosphere

Pros:

• "Great place for breakfast, lunch, or dinner."
• "This particular location was decorated for both autumn and Halloween, so that made it feel less 'commercial.'"
• "Loved the Xmas theme they had going on too!"

Cons:

• "When we arrived the restaurant was closed."
• "Loud music. No windows. A breakfast place should have windows, it was part of the good breakfast experience I remember -- the sun coming through the windows."
• "The music is oddly melancholy."
• "The line to get a table is the big negative on weekends."
• "AVOID!!!"
• "YOU WILL HAVE THE LONGEST WAIT."
• "Stay away! Filthy floors and tables."