"I had a great experience here! Wonderful customer service!"
"Great staff, excellent customer service 👏 Highly-qualified professionalism."
"Always have great service when dealing with the staff at SEO."
"Wonderful customer service!! They were able to fix a pair of my old glasses by bending them back in shape."
"The staff was very welcoming and explained each step of the way."
"Customer service is stellar! I randomly walked in to inquire about an eye exam and the staff was kind, helpful, and really attentive."
"Love their customer service here. They’re always friendly and courteous."
Cons:
"She got rude to me, and I said fine and started to walk out."
"I do not recommend this place to anyone due to lack of the (bare minimum) customer service."
"I walked in while an employee was helping a customer. He did not acknowledge me when I walked in or while I was standing there waiting for assistance."
"This year it has been made abundantly clear I am not wanted as a customer."
"But they refused to serve me because I do not speak English well."
"I had to call the place to inquire about my order and they didn’t even know how to locate my order."
"Their personnel is always in a bad mood."
Staff and Assistance
Pros:
"I was helped by Tana and the rest of the staff. They were all incredible and very helpful."
"I had a great experience today ordering my new glasses with Victor the Sales Consultant that help me."
"Both of the employees who were there during my visit were very helpful, were patient and ensured that all my requests were met."
"They helped my partner and I find frames that were perfect for us."
"Everyone there was friendly and making jokes. They had great customer service."
"The staff has always been friendly, cheerful and accommodating."
"The staff is very friendly, patient and take their time to help you figure out your needs."
Cons:
"When I went in two weeks ago, the tech got rude to me."
"It was an issue, and I get to eat the loss because I overpaid for the frames I'm wearing."
"I received the wrong glasses and had to wait even longer to get the right one."
"I got the distinct impression that my lack of fluent Spanish was an issue here."
"And third time I've got beautiful frames (expensive) but the thickness of the lenses didn't match it."
"COMPLETE GROUP OF UNEDUCATED CON ARTISTS. UNABLE TO PERFORM SIMPLE TASKS WITH ANY INTEGRITY."
"It also took a long time to get them done."
Product Quality and Selection
Pros:
"The choices of free frames that were offered was also wonderful."
"My glasses broke so i came here to get new ones. It was fast and the service so was amazing i had to get 2 pair of high end glasses."
"Both of the frames I chose I am super happy about, they fit perfect."
"Glasses are all priced reasonably."
"They also carry a pretty good selection of brand and designers frames."
"Amazing selection of glasses with custom made choices."
"They carry a variety of beautiful, trendy frames, and the prices are very reasonable."