"He is super professional, care about what customer wants and exceeded all the expectations."
"Our lease was up on my Pilot, I was called and offered to turn it in early, My salesman from 3 years prior David Yoon called me personally to make sure he would be there for my appointment which was impressive to me."
"David was outgoing, knowledgeable, and personable."
"Junior Cabral was so helpful, patient and understanding. He seems very passionated with what he does."
"Thank you Marcin for being such a great human being and doing an excellent job."
"I highly recommend Juan Garcia, his knowledge made the sale flawless & I appreciate it."
"Yaik Tung was very helpful and made the process of buying our new Honda Civic very easy."
Cons:
"The lack of compassion for a new mom trying to buy a car was unbelievable across the board."
"Its been 2 weeks since my temp plates expired and IM PAYING FOR A CAR THAT I CANNOT LEGALLY DRIVE DUE TO THEIR POOR PAPERWORK DEPT."
"However, my experience at the dealership left much to be desired."
"Once the purchase is made, it seems difficult to reach them for any further assistance or support."
"Performance auto group is a joke, they're more interested in their greasy suits than actually sending in your paperwork."
"The lack of customer service and care I received."
"Terrible customer service. No one says hello and some employees make you feel as if you are bothering them when asking a question."
Buying Experience
Pros:
"The whole process was quick, easy, and professional."
"They were able to pull lots of strings to get me approved on the car I really wanted!"
"Made the process very smooth and stress free."
"5/5 recommended!"
"We got great service. Yaik and Ashley worked with us to get a price we were happy with on a new CRV."
"Sam helped us get into a wonderful certified pre-owned Odyssey that is perfect for our needs."
"Had the pleasure of buying my Civic EX from Route 23 Honda this past weekend and it was the best experience."
Cons:
"Rude and careless dealership."
"Twice I walked in with a check in my hand to buy a car and twice I left without a car."
"Bought a used car from these clowns, their doc fees are DOUBLE what they are anywhere else which ridiculous due to the fact that they DON’T PROCESS DOCUMENTS."
"If you want respect go elsewhere."
"Be careful when buying a car from these people. Make sure you read the contract paper fully and what you are n aren’t paying for."
"Furthermore, their attempt to offer a free certification in exchange for purchasing an overpriced and potentially defective car is deceptive at best."
"I would never recommend this dealership to anyone."
Vehicle Satisfaction
Pros:
"They will work with you and help you get the vehicle your looking for."
"We love our new vehicle!!"
"We are very happy and satisfied with our new car!"
"The car is awesome, so many great options and it has everything we want in a car especially SPACE!"
"We were very pleased to get what we wanted! Our intentions were to take advantage on a Honda CRV Special Edition based on what was advertised online."
"They are truly happy with the vehicle and I highly recommend RT 23 Honda."
"Dealership offers lifetime oil changes. Great overall service."
Cons:
"The salesman tried to convince me that all Civics make such noises because they are turbocharged, which contradicted my experiences elsewhere."
"The inventory was good, but I would’ve liked better upkeep of the used cars."
"I scheduled an oil change appointment. When I arrived for my appointment, the service advisor stated I didn’t have an appointment so the wait would be 2.5 hours because I didn’t have an appointment."
"We bought a 2024 Honda CRV from here. Our second car was also a Honda. When we made the deal, they said that they would clean our second Honda in detail. After buying the car, they did not keep their promise."
"I went in to exchange my lease for a new one. I finally settled on the car that I wanted, but then the salesman tried to play tricks on me and was sneaky with the numbers never informed me about the rebate."
"It's concerning that they prioritize profit over the well-being of their customers."
"Just got the new Honda Civic Sport 2023 at a great price!"