"Service was friendly and attentive, food was delicious and came out quickly with good portion sizes, and prices were very reasonable!"
"The service is actually wonderful. The owner bustles around and keeps track of who needs to get out on time to see a show."
"Service is wonderful. When my eye meet the waiters, he knows what I needed."
"The servers were all very nice."
"Probably the most attentive service we have had during our week here."
"The service was excellent and the food was delicious."
"Friendly, courteous and prompt staff."
Cons:
"They barely wanted to take our order feeling rushed and stressed."
"If you are a person of color, do not come here. This restaurant is racist and the staff are very rude."
"They weren't attentive, had to request for water refill and serving spoon for dishes."
"The service was fast. Too fast!! They rush you in and out in 20 minutes."
"The service was rude. We paid in cash, and due to being rushed like an animal in and out of the feed trough, we did not feel like leaving a large tip."
"The service was terrible and to add insult to injury, they tried to scam us."
"Waiters are very rude in my opinion and try to rush to take an order, makes the service very poor and stressful."
Food Quality
Pros:
"Both of the duck dishes were a bit sweet but very tasty."
"I ordered the green curry with chicken and it transported me back to my travels in Thailand. Very authentic!"
"The roasted duck in red curry was fantastic with the sweet pineapple, spicy peppers, tomato, and onion."
"Everything we ordered was flavoured pleasantly and generously with herbs and spices, a mix of sweet and piquant, which was just right."
"The Pad Thai noodles with shrimps were delicious, and the Apple Martinis and Mohitos were a decadent treat!"
"The drunken noodles is a 10 out of 10."
"The food at Topaz Thai is amazing!"
Cons:
"If you’ve been to Thailand you’ll be disappointed."
"Maybe OK for American tastes, but hardly authentic Thai."
"Very bad taste, Tom yum soup was sweet and watery."
"It tasted awful, so salty. I sent it back."
"The food you order will be tasteless and sweetish from all the caramelized onions."
"Not authentic. The food is sweet and we were overcharged."
"The duck was dry and with ketchup like sauce. Pad Thai was cooked with too much sugar and tasted like desert."
Ambience
Pros:
"Delicious. Not seated on top of each other like is common in this area."
"The decor is a bit dark, but it's cozy and inviting."
"Cozy little place. Glad that we found it."
"The ambience is really good and feels so comfortable in the midst of a busy city."
"Simple yet elegant Thai food close to Times Square!"
"Lovely intimate setting that reminded me a lot of my favourite Thai place back home in Amsterdam."
"The atmosphere is very romantic with low dim light and soft music."
Cons:
"To start, the water glass I received had lip marks."
"Keep in mind the rest room is located near the kitchen and it's pretty short."
"It can feel quite cramped at peak time so beware of coming with large groups."
"Spacing between tables was a bit squashed and it was a bit noisy."
"Really tiny space, so there's a feeling of being rushed."
"Very dark in regard to lighting."
"This was classic babies and kids not welcome restaurant - not accommodating at all - and downright rude seeing group with kids even when 70 % of the place was empty!"
Value
Pros:
"Service was friendly and attentive, food was delicious and came out quickly with good portion sizes, and prices were very reasonable!"
"Overall great food for a very reasonable price for the area."
"Great value for money, great service, great atmosphere, great evening!!"
"For a Manhattan restaurant the price was also very reasonable."
"All reasonably priced."
"The total was $76 cad including tip, very reasonable for nyc standards."
"New Topaz Thai is as good of a Thai place as you can get. Not only are the options absolutely delicious, but they are super affordable as well!"
Cons:
"They overcharged me almost $40."
"My Bill was for $35.93 and the restaurant charged me $42."
"Just make sure your tip amount is correct, ours was more elevated than we would have put ourselves."
"Also had to pay extra for rice- seriously!!!"
"Food is tasty! Beer was iced. Qty for dinner portions was very less for the price."
"mediocre food for astronomical prices and they would not even deliver if you are located more than 5 blocks away."
"The location is handy for certain venues; it's across the street from the rear of City Center and around the corner from Carnegie Hall. No doubt that comes with a steep rent which is reflected in the significantly overpriced menu."