Address: 128 Newark Ave, Jersey City, NJ 07302, USA
Phone: +18888348885
Rating: 4.4
based on 191 reviews.
Cookie Quality
Pros:
"BANG cookies are simply the best cookies I've ever had."
"These cookies were freakin' delicious. You can tell the ingredients were on point."
"The cookies are AMAZING!!! I had the sea salt chocolate chunk cookie today and it was literally so good."
"What a Big Cookie!! I never paid this much for a box of cookies, but it was definitely worth it!"
"The caramel chocolate chip was great, very moist and gooey inside."
"Every chocolate lovers dream. When heated, it’s reminiscent of a brownie."
"These cookies are so, so good. They are huge and incredibly soft and delicious."
Cons:
"I noticed the cookie was rather oily and I wasn't too fond of the taste. Not a fan of the cookie overall."
"The triple chocolate, the s’mores and the espresso cookie were absolutely awful not even my 2 year old would eat them."
"The cookies are too thick, it defeats the purpose of being crunchy on the outside and soft in the inside."
"Some cookies are very gooey and undercooked."
"The cookies were quite large but were undercooked which gave a very salty flavor."
"All three cookies were still a bit raw in the middle as the raw dough was still visible."
"The cookies were dry and the taste was not sweet but a bit like they used too much flour."
Customer Service
Pros:
"The people here were really accommodating and gave us cookies even when they were closing."
"The staff was so nice to offer us heated!"
"The staff is friendly and the cookies no doubt are good."
"Another note, the staff, Stevens in particular, was so friendly."
"Employees(maybe owner?) were super nice and friendly."
"The service was lovely."
"Lia at Bang Cookies was super helpful, kind, and made sure I received a fresh batch."
Cons:
"One of your workers decided to close the whole store to take a smoke break at 8 pm."
"Stopped by at 5:17 pm on a Tuesday and was met by a 'back in 10 min' sign. I drove 2 miles and looked for parking downtown so i waited and no one one showed up."
"Lackluster service, good cookie, average ice cream. Placed an order, stood waiting, watching other orders filled before mine."
"Today’s service was surprisingly negligent and the girl with the tattoos had a cold attitude."
"Kinda bull you can't reach the store by phone."
"I literally came during working hours at 8:30 pm and there was a guy inside but the door was locked and he didn’t want to tell me anything about why."
"Terrible customer service! I purchased cookies for last weekend. They didn’t show up."
Delivery & Packaging
Pros:
"They came within four days and very well box."
"I love the way in which they were packaged and individually wrapped also I love the fact that I did receive both orders in the time that it was projected for delivery."
"They arrived on time and packaged well and were delicious."
"I ordered five cookies on Tuesday and received them on Thursday!"
"The Cookies were Delivered in a Bright Pink Box that Said 'Smile You just got Cookies!'"
"Packaging is awesome, too!"
"I ordered on Monday at around 1320 MT and received the cookies at 1650 MT, located in Utah. So the delivery was actually really fast."
Cons:
"Placed an order on their website for same day delivery and I'm a local in the area. Never got a follow-up email about the order being shipped so they have my money and probably will deliver it another day or in a few days..."
"The most disappointing thing was the 2 day shipping option they offer is a lie, my cookies arrived 6 days later."
"My package was delayed multiple times to the point where I had to pick it up at a FedEx location."
"Wednesday, we missed our delivery, as FedEx needed a signature."
"She said they arrived all broken and crumbled."
"I received all my cookies cold/frozen which means I have to heat up at home."
"I ordered some of these cookies through the mail because they look so delicious in the videos what I received was nothing like what's in the video and they were dry probably better in person don't order through the mail."