Bang Cookies - Jersey City Reviews Summary

Category: Cookie shop

Address: 128 Newark Ave, Jersey City, NJ 07302, USA

Phone: +18888348885

Rating: 4.4
based on 191 reviews.

Cookie Quality

Pros:

  • "BANG cookies are simply the best cookies I've ever had."
  • "These cookies were freakin' delicious. You can tell the ingredients were on point."
  • "The cookies are AMAZING!!! I had the sea salt chocolate chunk cookie today and it was literally so good."
  • "What a Big Cookie!! I never paid this much for a box of cookies, but it was definitely worth it!"
  • "The caramel chocolate chip was great, very moist and gooey inside."
  • "Every chocolate lovers dream. When heated, it’s reminiscent of a brownie."
  • "These cookies are so, so good. They are huge and incredibly soft and delicious."

Cons:

  • "I noticed the cookie was rather oily and I wasn't too fond of the taste. Not a fan of the cookie overall."
  • "The triple chocolate, the s’mores and the espresso cookie were absolutely awful not even my 2 year old would eat them."
  • "The cookies are too thick, it defeats the purpose of being crunchy on the outside and soft in the inside."
  • "Some cookies are very gooey and undercooked."
  • "The cookies were quite large but were undercooked which gave a very salty flavor."
  • "All three cookies were still a bit raw in the middle as the raw dough was still visible."
  • "The cookies were dry and the taste was not sweet but a bit like they used too much flour."

Customer Service

Pros:

  • "The people here were really accommodating and gave us cookies even when they were closing."
  • "The staff was so nice to offer us heated!"
  • "The staff is friendly and the cookies no doubt are good."
  • "Another note, the staff, Stevens in particular, was so friendly."
  • "Employees(maybe owner?) were super nice and friendly."
  • "The service was lovely."
  • "Lia at Bang Cookies was super helpful, kind, and made sure I received a fresh batch."

Cons:

  • "One of your workers decided to close the whole store to take a smoke break at 8 pm."
  • "Stopped by at 5:17 pm on a Tuesday and was met by a 'back in 10 min' sign. I drove 2 miles and looked for parking downtown so i waited and no one one showed up."
  • "Lackluster service, good cookie, average ice cream. Placed an order, stood waiting, watching other orders filled before mine."
  • "Today’s service was surprisingly negligent and the girl with the tattoos had a cold attitude."
  • "Kinda bull you can't reach the store by phone."
  • "I literally came during working hours at 8:30 pm and there was a guy inside but the door was locked and he didn’t want to tell me anything about why."
  • "Terrible customer service! I purchased cookies for last weekend. They didn’t show up."

Delivery & Packaging

Pros:

  • "They came within four days and very well box."
  • "I love the way in which they were packaged and individually wrapped also I love the fact that I did receive both orders in the time that it was projected for delivery."
  • "They arrived on time and packaged well and were delicious."
  • "I ordered five cookies on Tuesday and received them on Thursday!"
  • "The Cookies were Delivered in a Bright Pink Box that Said 'Smile You just got Cookies!'"
  • "Packaging is awesome, too!"
  • "I ordered on Monday at around 1320 MT and received the cookies at 1650 MT, located in Utah. So the delivery was actually really fast."

Cons:

  • "Placed an order on their website for same day delivery and I'm a local in the area. Never got a follow-up email about the order being shipped so they have my money and probably will deliver it another day or in a few days..."
  • "The most disappointing thing was the 2 day shipping option they offer is a lie, my cookies arrived 6 days later."
  • "My package was delayed multiple times to the point where I had to pick it up at a FedEx location."
  • "Wednesday, we missed our delivery, as FedEx needed a signature."
  • "She said they arrived all broken and crumbled."
  • "I received all my cookies cold/frozen which means I have to heat up at home."
  • "I ordered some of these cookies through the mail because they look so delicious in the videos what I received was nothing like what's in the video and they were dry probably better in person don't order through the mail."

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