"Dr. Lacotte took his time addressing follow up from the year prior and any questions I had."
"Dr. Lacotte, from Madison Eyes, has been treating me for dry eye for several months."
"Dr. Malani is fantastic! I definitely recommend her."
"Dr. Bacas was wonderful. He was so kind, friendly and professional."
"Dr. Naftali is one of the best in the business - knowledgeable (obviously), patient and reassuring."
"Dr. Sonya was very friendly and took her time throughly checking my eyes."
Cons:
"The doctors change every time you go in and, therefore, they're very impersonal."
"I was about to leave when the doctor walked in and she was not entirely familiar with my daughter’s situation and was asking me what was prescribed, rather than knowing herself."
"DR. Bacas was competent overall however I felt completely invalidated once again after sharing my experiences and perspectives on the encounter with Rebecca he dismissed my complaints as odd."
"The doctor was very thorough and caring about my eye issues."
"Dr. Phan was thorough and we completed many tests to ensure nothing was missed."
Staff and Service
Pros:
"The staff are very pleasant and professional, even before they've had their coffee!"
"The staff is amazing. Everyone is always very friendly and kind."
"George the tech was friendly and efficient, Dr. Malani is a great doctor who is personable and answered all of my questions."
"The technicians and staff are so friendly making the whole eye exam process seamless."
"The general staff is just so friendly, welcoming, and helpful."
"All of the staff are very professional, courteous and helpful."
"The entire front desk staff was as well. Can’t say enough about them all."
Cons:
"The mismanagement of this office is frustrating. The personnel seem confused and inattentive."
"Rude staff and they can’t get their policies straight."
"I encountered a 'technician' Rebecca who was throughout my entire horrible experience with her extremely unprofessional, loud abrasive rude curt and dismissive."
"However be aware of one of the receptionist by the name of Jocelyn, super unpleasant, rude, has a really bad attitude and not helpful at all."
"The staff member was quite rude and brought a manager out who was friendly at first but over the phone, not very friendly."
"There were 4 people behind the desk and they seemed more interested in talking to each other than helping patients."
"She didn't apologize, and told me, 'I'm just having a bad day.'"
Appointment and Accessibility
Pros:
"I’ve been seeing Dr. Lacotte for five years and can’t say enough about his care. Although he has a busy practice, I’m always able to schedule an appointment within a few days of calling and my appointments are always on time."
"Was able to get an appointment the same day."
"I like that I have never had to wait too long to get an appointment with a doctor."
"Was able to get an appointment the very next day!"
"Incredibly responsive, they scheduled an appointment for me the very next morning after I reached out at 8:00."
"I called to arrange an annual eye check-up and somehow managed to get an appointment three hours later."
"I am going to Madison Eyes for many years and I am still very happy."
Cons:
"Had to wait over an hour for a 10 minute evaluation from a doctor."
"Arrived on time but had to wait a little while which is really no different than seeing any Doctor."
"Very professional, however very busy and was waiting for 30 min for the Dr. for the visit."
"I waited close to 30 minutes to sit down with someone to look at glasses and finally just left. They need a better system in place."
"We were kept waiting for 50 minutes."
"It took way too long though, over two hours trying on frames because I was told repeatedly that they didn’t fit my face."
"3 weeks later and 4 calls from me to Madison Eyes, it seems I have to make a 30 min drive with an irritated eye to Madison to pick up a sample."
Facility and Equipment
Pros:
"Their testing equipment is state of the art and the staff is pleasant and the office seems well run."
"The exam is high tech, in a clean Covid compliant environment."
"They have very modern tech, everything seems really clean."
"Loved the state of the art equipment."
"Madison eyes rolls like an ophthalmology practice. Very thorough, lots of tests and high tech equipment including an eye health exam that produce images of your eyes on big color screens for discussion with the doc."
"Clean office."
"All of my eyes tests were done professionally, competently in a clean inviting safe office."
Cons:
"I managed to find one frame that I liked but their selection wasn't to my liking."