Once Upon A Child - Huntingdon Valley Reviews Summary

Customer Service

Pros:

• "Everyone was friendly and treated me kindly."
• "The owner is very kind and passionate about his store. He made a point to have conversations with his customers and made sure I found what I needed."
• "EDIT: I spoke with Dana and her customer service was awesome."
• "All of the employees have been super sweet and helpful every time I’ve visited."
• "Great visit Jaylin was very sweet and helpful very cute child store with lots of nice things selling to them is so easy and fast too am a return customer for sure."
• "The staff is so friendly and helpful."
• "The people were all very friendly and helpful."

Cons:

• "The employee that rang me out was very rude and dismissive to me."
• "I had just said I didn’t understand her logic, so it seemed like she was being sarcastic to me."
• "Store is nice but the old man that works there is horrible."
• "The employees are horrible and you really don’t want to sell to them because they won’t take half the stuff you give or you won’t get much."
• "The employees were not friendly like they typically have been in the past when it came to solely buying items."
• "The employees could be a little more friendlier and welcoming to ALL guests."
• "I was greeted with 'oh great another one, I’m so tired of sorting' by a woman with short brown hair, glasses and wearing an Eagles sweatshirt."

Cleanliness and Organization

Pros:

• "Store is clean and very organized! Prices are great for lightly used items."
• "I think the organization there is Superb!! The place is clean the staff is friendly it's Awesome!!"
• "The store is very well organized!"
• "What an awesome place. Amazing selection, awesome and friendly staff, and very clean."
• "Everything is clean and well organized."
• "Place is as organized as it can be for a busy second hand kids clothes and toy store."
• "The store is welcoming, the workers are sweet and help you with everything."

Cons:

• "They never cleaned the bathroom!"
• "We have baskets for people to carry their items around in.... they were never sanitized after each use."
• "Are the toys that come in used that we buy, we don’t wipe those down."
• "We did not wipe down Counter space that the customer used to make the purchase."
• "Lazy people don't want to look through a bin of clothes."
• "I was so disappointed in the condescending staff, that I won't be returning."
• "The owners did not do anything to protect their employees from Covid."

Product Selection and Quality

Pros:

• "The prices aren't bad you can find some nice things there and the clothes aren't all beat up and dingy."
• "The quality of the stuff that they take in and that they resell is in great shape."
• "You can find so many things for your little one at a fraction of the price."
• "I love shopping here! They have a great selection of name brand clothes at good prices."
• "Such a big selection of good name brands in perfect condition all neatly hung. The prices were incredible!!!"
• "They have quality toys, books and baby strollers etc."
• "This store always has a great selection and awesome pricing!"

Cons:

• "Someone doesn't know what they are doing. They have things labeled as if a one size baby item starts at that one size, not as if it ends at that size."
• "Wish there was more for my son. He is too small for adult sizes but too big for most of the store."
• "The place is full of stuff that never moves because it’s prices too high and been there for years…"
• "I have been to OUACs all over the country and I think this one is quite overpriced."
• "I then went back to check the selection and the shoes they had were in worse shape!"
• "Wouldn't recommend trying to sell clothes here."
• "Limited selection in the size that I needed. I didn't find much for my little person but there's a lot of things that might be of interest to others little people."

Selling and Buying Experience

Pros:

• "They accepted 37 of my items and I received $60 for it."
• "I’ve also sold back clothes, toys, and baby supplies and over the past year have made back a few hundred dollars total."
• "I got $105 for my big items and shopped while I waited."
• "Great Deals and really friendly people! The Selling/Buying process is super easy!!"
• "Always a great experience, both selling and buying!"
• "We bought onesies for $1 each because we bought 10; it's an ongoing sale they have."
• "I was able to buy a brand NEW $200 crib for $80."

Cons:

• "I was told I could only leave one bag to be reviewed because they were backed up."
• "What bothered me was the lady suggested I take the item home to wipe of the padding and bring it back."
• "I waited 1 1/2 and still wasn't called."
• "This place is a complete joke, Went there this past Saturday with 4 large totes of boys clothes. Most unworn from newborn- 2yrs."
• "Do not sell to this location."
• "It’s like they didn’t even look through all of the things I brought, only offered me $34."
• "Prefacing this by saying I would not sell here again. The price you get is not worth it even for the time and effort of washing and folding."