Franco's Metro Restaurant, Bar & Pizza Reviews Summary

Food Quality

Pros:

• "Hidden gem in a strip mall that I have been to many times for dinner. Always delicious!"
• "Exceptional dough, so pizza and garlic knots are amazing."
• "The food at Frano's is incredible! I forgot to take pictures of the entrees but did get drinks and dessert, also made to perfection!"
• "The Blackened Salmon and my choice of Blackened Shrimp was absolutely fabulous, cooked to perfection."
• "Literally everything was delicious. The sangria was everything I was looking for, with fresh fruit too."
• "Their pasta is really good and the toppings on their pizza are probably the freshest I have ever tasted."
• "The seafood is FRESH (Crabcakes and Salmon) and so flavorful! Chicken Piccata and Francaise both terrific."

Cons:

• "Eggplant parm- nice portion, either the sauce or eggplant needed some more flavor but good."
• "Also the food was not tasty at all."
• "The crab cakes were barely cooked through and the fettuccine pasta was mushy and stuck together."
• "However the food wasn’t very good, the pasta and meat sauce was very watery and didn’t have any flavor."
• "Creamy pastas are to be avoided. Sauce was broken, dry, and gooey."
• "Some items, like the linguine with clams is not very good at all."
• "Mussels in wine sauce was also disappointing. The mussels were wilted and dried up and not worth the labor to poke them out of huge shells."

Service

Pros:

• "The staff was super friendly and the bar service was great."
• "With a very nice attentive waiter who just picked up on the birthday girl and brought dessert with a candle and song....impressive......"
• "The owners are incredible. They continually add amazing specials to the menu which are also outstanding."
• "I respect and appreciate the way this establishment handled a mistake!"
• "The bartender was so friendly and attentive! We felt relaxed and at home!"
• "Alex, our server and staff were friendly and efficient."
• "The staff, Juliana was very patient and accommodating to my orders!"

Cons:

• "When I called to let them know what happened, they said they'd refund me the whole $20 because they really messed up the order. Three weeks later, and no refund."
• "No one greeted us and there were a couple of people working."
• "Slow service... They were understaffed."
• "Very slow service we ordered two pastas and had to wait about 40 minutes even though there were not much ppl inside."
• "Terrible experience. Very slow service."
• "We wanted to try the pizza to go next door and same thing no one acknowledged or even asked us what we wanted."
• "Wasted my time explaining how poor the food was to the server who did not offer to make any amends."

Atmosphere

Pros:

• "Great unassuming, friendly, warm atmosphere and terrific food."
• "The dining room and bar are sophisticated enough to impress on date night, but casual enough for date night."
• "Loved the food and atmosphere of the place. Nice and cozy."
• "Everything was amazing from the second we walked in. Everyone was really nice and food was 10/10."
• "The restaurant side is pretty large with both booths and tables and they have a beautiful bar, too."
• "Vibe and atmosphere is so chill. Date night vibe."
• "Inside it was cozy and had a very homey feel to it."

Cons:

• "I removed one star because they charged for refills of iced tea! I find that very unclassy for an otherwise fine restaurant."
• "It's just not worth it anymore."
• "The restaurant though is not consistent. Service is also lacking."
• "Franco's Metro presented a major accessibility challenge to my father when we arrived."
• "The ambience, like I said before, is just okay for me."
• "From the colorful laminated menu to the cheesy strip mall that it's located in, we cannot call this place upscale really."
• "Not much to look at from the outside, but don't let that fool you."

Value

Pros:

• "The pizza is very affordable and there are vegetarian and dairy free pizza. ( I think)"
• "A affordable dinner for two for under $50 (bruschetta appetizer, two individual pizzas, one bottled beer and one cocktail)."
• "It’s damn solid Italian family restaurant with decent pricing."
• "Everything is excellent. Great food, service, and prices."
• "Love it everytime."
• "The seafood is FRESH (Crabcakes and Salmon) and so flavorful! Chicken Piccata and Francaise both terrific."
• "Simply the best Italian restaurant in Bergen county, no doubt."

Cons:

• "It's just a heaven in Fort Lee."
• "It's just not worth it anymore."
• "I used to really like Franco's--it's our neighborhood Italian restaurant--but their prices are now through the roof; some are double what they were just three years ago."
• "That's also pretty crazy to have to pay 2 different prices for the same dish depending on when you order."
• "It seems to me that their only interest is $$$... not here."
• "Would probably give them another try but probably not delivery again."
• "The sausage was over cooked."