"We had the loveliest server named Damahni, who went above and beyond to make sure we had a good dinner"
"The staff were very friendly and efficient."
"Our server, Esmerelda D., absolutely made the experience great. Friendly, efficient, attentive, accurate."
"Personnel is very professional."
"Our server Winston went over & beyond with serving us & rushed to get us food since we walked in starving."
"Our waiter Winston was the absolute best."
Cons:
"The kids that work at this place have ZERO and I mean ZERO drive and work ethic."
"When I called, they picked up the phone and hung up."
"Trash service, server didn’t check on us once and I had to call over and say excuse me just to get the bill."
"The server proceeded to mock us as we left."
"Service... Hmm, service was pretty poor. Waitress was very unhappy that she was assigned to our table, and made sure that we and the hostess were aware."
"The service was horrible and the person working our table should not be in the restaurant business not even one smile."
"Never came back to refill any of our drinks."
Food Quality
Pros:
"The most amazing service and food we experienced in NYC."
"The Churros was to die for!"
"The food tastes really good"
"Food is good, very flavorful, and they have vegan options"
"The guacamole was great and super fresh!"
"Loved the food, ambiance and the margaritas were fantastic!!"
"The guacamole is something special, we had the extra bacon one and boy was it tasty, be warned the portion is large"
Cons:
"The Chicken Quesada and Chicken Tacos where sent back. My husband son and I didn’t not like the taste of the chicken. It tasted gamey."
"Food cannot be considered Mexican or Hispanic in any way. Quesadilla had sweet bbq sauce in it."
"The beans were actually really bland."
"Food was not good. Salsas were probably from a jar as they had no flavor."
"None of the food was warm let alone hot. Shrimp were supposed to be beer battered. No batter."
"The chorizo and eggs with cheese was gross however."
"Enchiladas: mole didn’t even taste like mole, the chicken was unseasoned"
Ambiance
Pros:
"Our table was downstairs where the atmosphere is lively."
"The atmosphere was really chilled, music playing but not so loud that you couldn't have conversations with people."
"The atmosphere is buzzing, and the waiting times are very short, which is great after a busy day."
"The vibe was amazing."
"The food arrived fresh and delish."
"Really loved my churros, as dessert is my favorite part of the meal!"
"The atmosphere is welcoming, the decor modern."
Cons:
"The place wasn't clean (floor was messy and lots of water / food all around)."
"The restaurant is huge and doesn't feel cozy at all."
"It was just a little loud of an environment."
"The upstairs area of the restaurant was absolute chaos - tight space with too many people and very loud."
"The tables were so close to each other that the man next to us pulled out his chair to sit and hit our table."
"Good and varied music and with a very high volume, we could not speak a lot."
"Music was a little loud, which made it hard to communicate."
Value
Pros:
"Only complaint I could say I have is a lot of items on the menu are on the overpriced side of things"
"Prices are very reasonable as for the restaurant located on the corner of Time Square and Broadway."
"The food was tasty to a degree and only slightly pricey considering it’s in Times Square"
"High prices and small portions but with good flavor."
"Price was surprisingly reasonable, especially for being at Time Square."
"Being that they are right on Times Square, it was very reasonably priced."
"There was a good range of food on offer and reasonably priced."
Cons:
"Extremely overpriced. Sent one of the drinks back because they were HORRIBLE and the espresso martini was not drinkable."
"Had the avocado salad with shrimp and got food poisoning."
"The food was alright, not really worth the price point."
"Compared to U.K. prices, this is definitely more expensive- even more than central London prices."
"But for what they were charging one would expect the food would at least be hot."
"The food was a little lacking."
"The guac is heavy on the tomatoes, which makes it a lot sweeter than your normal guac"