"Genesis of Brooklyn was very friendly, they treated me with respect."
"Everyone we interacted with was friendly, patient, and knowledgeable."
"The Sales Manager ensured that our car was clean and safe and ready to drive out the door the same day we made the purchase."
"The waiting area provided a pleasant environment with amenities such as complimentary refreshments and Wi-Fi, making the wait more enjoyable."
"I was greeted by friendly and professional staff who made me feel welcome and valued as a customer."
"Everyone there are extremely professionals and above it all friendly."
"The service advisors were incredibly friendly, knowledgeable, and attentive."
Cons:
"I would NEVER recommend this dealership, it makes me sorry that I even switched from Range Rover or Mercedes."
"I tried to schedule the service with Genesis of Brooklyn but no body answers my call."
"This whole experience we’ve had with Genesis after leaving the lot is seriously drawing concerns from us."
"No one has tried to make sense of the situation nor tried to assist me adequately."
"The Service department is another beast of its own. Scheduling service is near impossible."
"Would not recommend solely based on the service department."
"It's been three months since I left my car off for sunroof problems, and they've scratched it when I went to check."
Sales Experience
Pros:
"Nephew Mo went above and beyond making sure all my needs were met and provided me with all the necessary information to make a great decision."
"Had an amazing experience here. Surprised my fiancé with a brand new GV70."
"Dan ('Butch') Ferrity of Genesis Brooklyn is the best representative of a car dealership I’ve ever dealt with."
"Butch helped us get a great value on our trade in."
"Terrific process and great experience from learning about the car to working with Patrick to buy the car."
"Butch and Rohan made the purchase easy and seamless - there were no dealership games."
"The buying process took less than 4 hours in total, I was given some Genesis goodies courtesy of Butch, and I was on my way."
Cons:
"The most horrible experience with making a vehicle purchase! Sales rep Patrick very dishonest and manipulative about the cost and payments wasting hours of my time."
"This dealership sold me a brand new car that has a check engine light illuminated."
"Turned out they had sold the car but didn't mark it in the system."
"I would never in my life recommend this dealership to anyone... not a friend nor an enemy."
"If you want your car to become useless, bring it here!!"
"We had a truly awful experience with Genesis of Brooklyn."
"After test driving a GV70 at the Hudson Yard Genesis House, my wife and I went into this dealership ready to pull the trigger on our first car. After a quick back and forth, we shook hands with the salesman for a very modest discount. 30 minutes after taking my credit card for a downpayment, the salesman reneged on the deal."
Vehicle Quality
Pros:
"I can’t say enough about how much I love the car and all the upgrades this car has to offer."
"The Genesis GV80 is currently the top ranked luxury SUV in the world and when you own one, it makes sense."
"I love my top of the line genesis."
"There is no better luxury SUV in the market right now, especially if you get it fully loaded with all the tech packages like we did."
"I absolutely love my GV80 and it was worth my commute from Suffolk County Long Island to Brooklyn to purchase from this dealership."
"I drove off the lot today with a 2019 G80 3.3T and it's AMAZING!"
"I recently purchased a GV70 SUV, and I couldn't be happier with the entire experience."
Cons:
"Now, I am without a vehicle because of negligence on the part of an 'Authorized Genesis Mechanic'."
"Purchase Genesis Gv80 ( $77000 car ) 4 month ago, already navigation not working."
"It’s unfortunate Genesis of Brooklyn left such a bad taste in our mouths after spending over 50k."
"Don’t buy cars from Genesis of Brooklyn. They have the worst customer service and service department."
"Definitely nowhere close to being a luxury car in terms of customer service -- stick with a BMW, Audi or Mercedes."
"While I love my car and generally felt like the process of purchasing the car was as smooth as can be, I would not recommend purchasing from this dealership."
"I went for service and was very unhappy."
Post-Purchase Support
Pros:
"Also they follow up afterwards to make sure I know how to use my vehicle and that I’m satisfied with everything!!! 🙌🙌"
"Then Emanuel took so much of his time and patiently explained the features of the car."
"Emanuel explained every detail of car's feature to us."
"Emmanuel from Tech Support walked us through the operation of the vehicle with tremendous insight and patience."
"After we purchased our car, Sylvana was amazing in helping us set everything up with the car."
"They kept me informed throughout the entire process, providing regular updates on the progress of the repairs."
"UPDATED 5/9/24: Shawn (GM) from Genesis of Brooklyn reached out to me today to apologize for the gaps in service we experienced."
Cons:
"Ever since I walked off the lot, my relationship with this dealership has been like pulling teeth."
"They sell you on this outstanding service you will receive after purchase however that is far from the truth."
"Once you purchase/lease the car however, you’re essentially on your own."
"The car was in the shop for 5 weeks without ONE call providing an update."
"When I came to pick up the car, the person who was supposed to go over the various bells and whistles of the car was not there as promised."
"I mistakenly gave them a deposit and pulled out of the deal the next day. They promised a refund, and didn’t get it."
"Be careful of these guys! They try to push a 1,800$ insurance policy…"