Genesis of Brooklyn Reviews Summary

Category: Genesis dealer

Address: 9013 4th Ave, Brooklyn, NY 11209, USA

Phone: +19294814942

Rating: 4.4
based on 136 reviews.

Customer Service

Pros:

  • "Genesis of Brooklyn was very friendly, they treated me with respect."
  • "Everyone we interacted with was friendly, patient, and knowledgeable."
  • "The Sales Manager ensured that our car was clean and safe and ready to drive out the door the same day we made the purchase."
  • "The waiting area provided a pleasant environment with amenities such as complimentary refreshments and Wi-Fi, making the wait more enjoyable."
  • "I was greeted by friendly and professional staff who made me feel welcome and valued as a customer."
  • "Everyone there are extremely professionals and above it all friendly."
  • "The service advisors were incredibly friendly, knowledgeable, and attentive."

Cons:

  • "I would NEVER recommend this dealership, it makes me sorry that I even switched from Range Rover or Mercedes."
  • "I tried to schedule the service with Genesis of Brooklyn but no body answers my call."
  • "This whole experience we’ve had with Genesis after leaving the lot is seriously drawing concerns from us."
  • "No one has tried to make sense of the situation nor tried to assist me adequately."
  • "The Service department is another beast of its own. Scheduling service is near impossible."
  • "Would not recommend solely based on the service department."
  • "It's been three months since I left my car off for sunroof problems, and they've scratched it when I went to check."

Sales Experience

Pros:

  • "Nephew Mo went above and beyond making sure all my needs were met and provided me with all the necessary information to make a great decision."
  • "Had an amazing experience here. Surprised my fiancé with a brand new GV70."
  • "Dan ('Butch') Ferrity of Genesis Brooklyn is the best representative of a car dealership I’ve ever dealt with."
  • "Butch helped us get a great value on our trade in."
  • "Terrific process and great experience from learning about the car to working with Patrick to buy the car."
  • "Butch and Rohan made the purchase easy and seamless - there were no dealership games."
  • "The buying process took less than 4 hours in total, I was given some Genesis goodies courtesy of Butch, and I was on my way."

Cons:

  • "The most horrible experience with making a vehicle purchase! Sales rep Patrick very dishonest and manipulative about the cost and payments wasting hours of my time."
  • "This dealership sold me a brand new car that has a check engine light illuminated."
  • "Turned out they had sold the car but didn't mark it in the system."
  • "I would never in my life recommend this dealership to anyone... not a friend nor an enemy."
  • "If you want your car to become useless, bring it here!!"
  • "We had a truly awful experience with Genesis of Brooklyn."
  • "After test driving a GV70 at the Hudson Yard Genesis House, my wife and I went into this dealership ready to pull the trigger on our first car. After a quick back and forth, we shook hands with the salesman for a very modest discount. 30 minutes after taking my credit card for a downpayment, the salesman reneged on the deal."

Vehicle Quality

Pros:

  • "I can’t say enough about how much I love the car and all the upgrades this car has to offer."
  • "The Genesis GV80 is currently the top ranked luxury SUV in the world and when you own one, it makes sense."
  • "I love my top of the line genesis."
  • "There is no better luxury SUV in the market right now, especially if you get it fully loaded with all the tech packages like we did."
  • "I absolutely love my GV80 and it was worth my commute from Suffolk County Long Island to Brooklyn to purchase from this dealership."
  • "I drove off the lot today with a 2019 G80 3.3T and it's AMAZING!"
  • "I recently purchased a GV70 SUV, and I couldn't be happier with the entire experience."

Cons:

  • "Now, I am without a vehicle because of negligence on the part of an 'Authorized Genesis Mechanic'."
  • "Purchase Genesis Gv80 ( $77000 car ) 4 month ago, already navigation not working."
  • "It’s unfortunate Genesis of Brooklyn left such a bad taste in our mouths after spending over 50k."
  • "Don’t buy cars from Genesis of Brooklyn. They have the worst customer service and service department."
  • "Definitely nowhere close to being a luxury car in terms of customer service -- stick with a BMW, Audi or Mercedes."
  • "While I love my car and generally felt like the process of purchasing the car was as smooth as can be, I would not recommend purchasing from this dealership."
  • "I went for service and was very unhappy."

Post-Purchase Support

Pros:

  • "Also they follow up afterwards to make sure I know how to use my vehicle and that I’m satisfied with everything!!! 🙌🙌"
  • "Then Emanuel took so much of his time and patiently explained the features of the car."
  • "Emanuel explained every detail of car's feature to us."
  • "Emmanuel from Tech Support walked us through the operation of the vehicle with tremendous insight and patience."
  • "After we purchased our car, Sylvana was amazing in helping us set everything up with the car."
  • "They kept me informed throughout the entire process, providing regular updates on the progress of the repairs."
  • "UPDATED 5/9/24: Shawn (GM) from Genesis of Brooklyn reached out to me today to apologize for the gaps in service we experienced."

Cons:

  • "Ever since I walked off the lot, my relationship with this dealership has been like pulling teeth."
  • "They sell you on this outstanding service you will receive after purchase however that is far from the truth."
  • "Once you purchase/lease the car however, you’re essentially on your own."
  • "The car was in the shop for 5 weeks without ONE call providing an update."
  • "When I came to pick up the car, the person who was supposed to go over the various bells and whistles of the car was not there as promised."
  • "I mistakenly gave them a deposit and pulled out of the deal the next day. They promised a refund, and didn’t get it."
  • "Be careful of these guys! They try to push a 1,800$ insurance policy…"

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