On Point Bistro Reviews Summary

Service

Pros:

• "The whole staff so sweetly entertained my daughter as they passed by."
• "All of the staff were very warm, welcoming and polite."
• "We were seated promptly with a reservation, and received such great service from Jerry!"
• "Our waitress was also very nice."
• "The food was super good but what gives this place the 5 stars if the service, it was top!"
• "Our server was super nice and the atmosphere was family friendly."
• "The customer service was excellent and the staff was very polite."

Cons:

• "They also made us feel bad for even asking, and the seats to the north had been empty except one table when we asked."
• "Service was terrible. We were rudely told to stand by the ‘wait to be seated’ sign after asking for a table for 4, and then never got acknowledged again."
• "Service was terrible. The hostess who called herself a General Manager was rude and not helpful."
• "Service was fairly slow, but we didn't have anywhere to be so -- other than a little hangriness on my husband's part -- no harm in that."
• "Service was pretty slow (through no fault of her own)."
• "Very mediocre service, and food took very long but yet we were asked to leave due to next reservation."
• "Server did not check in with us regularly for coffee or water refills. We had to ask."

Food Quality

Pros:

• "The food was quite good as well as the service."
• "Their menu has traditional options with a tasty and unique twist."
• "The food is always really good here."
• "They are always pleasant, easy to deal with, and the food is delicious."
• "The food had great taste, everyone at the table loved the Clucker and truly did enjoy all of the food we ordered."
• "Everything was delicious and super fresh."
• "The food was amazing! I'm left wanting to return so that I can try more menu options!"

Cons:

• "Also the fresh fruit sides didn't look fresh at all with even some rotten blueberries."
• "Had the Clucker -- soggy, gross waffle with extremely low quality fatty fried chicken and two poached eggs (which were fine) -- what a disappointment for $14.95."
• "Food was good when they got it right, but wasn’t 'hot', more like warm."
• "Unfortunately, food was very salty, and cold toast, and over saturated avocado toast."
• "The portions were also very surprisingly small for the price - four people could barely share the nachos, and we all left still hungry."
• "For drinks we had ordered fruit juice and choclate milk which totally tasted like diluted solutions of the store brought."
• "The 5 strips of bacon were burnt and extra hard very unenjoyable."

Ambiance

Pros:

• "Very hipster chill vibe."
• "The decor is warm and comforting."
• "The atmosphere is cozy and inviting."
• "Great ambiance and gorgeous building."
• "The ambience of the place is good. Small and cosy."
• "The chic, quaint atmosphere and friendly and attentive staff paired with a menu full of delicious classics."
• "This place is incredibly cute, the atmosphere is charming and their outdoor seating would be awesome on a nice day."

Cons:

• "It was really noisy on the day we went- that's not something I usually notice at a restaurant, but in this case, we repeatedly had trouble even hearing our waiter."
• "the noise levels prevent me from enjoying my experience every time."
• "We felt a little awkward there, eating at a very posh place while homeless and poor people stood nearby at the corner."
• "Just a bit loud with other guests talking so it was hard of hearing the server was a bit tough."
• "If it is a windy day, request indoor sitting otherwise the wind will blow dirt in your food."
• "The restaurant is very small, but clean."
• "It’s in a cool building kinda like the flatiron."

Pricing

Pros:

• "It’s a little pricier than we’d like, but the food is delicious and worth it."
• "The food LOOKS pricey but I promise you're getting what you pay for and then some."
• "Food is amazing, prices are great, atmosphere is great as well."
• "Super good falafel and shawarma especially for the price."
• "BYOB which is a huge plus as well."
• "BYOB is an interesting concept for a brunch but there is a liquor store next door which makes it super easy and convenient."
• "Quick, friendly service, good food selection, and delicious food."

Cons:

• "Firstly, we felt blindsided by the whole 20% automatic tip."
• "They tell you once you arrive that a 20% gratuity was already going to be included."
• "A glass of orange juice was $4 though slightly pricey."
• "the prices are insane for food that isn't worth even more then $8."
• "Instead of working with us or being flexible, restaurant charged us a ridiculous $40 no show fee and wouldn’t budge."
• "After paying 41.00 for the food. She was rushed and curt."
• "We told On Point this and they were like ‘no shows are a $40 charge’ like what??? Have some compassion."