Address: 333 West Street Rd, Warminster, PA 18974, USA
Phone: +12156743646
Rating: 4.2
based on 158 reviews.
Food Quality
Pros:
"Food was delicious!"
"Diner food falls in a category for a reason and though it doesn't escape the category it definitely rises above towards being very close to home cooked meal, warm cozy home-cooked meal that is."
"The food is excellent,,they make it for you exactly how you want it."
"Food is great."
"That may have been the best sausage ever I have ever eaten."
"I'm convinced it was the best waffle I've ever had."
"The food surpassed my expectations—flavors reminiscent of home and comfort."
Cons:
"The food is not on par with competitors, and the interior of the diner is really hot and uncomfortable."
"Food quality was utterly rancid."
"It was like the sandwich had no flavor just the consistency."
"Food can be pretty bland."
"The food portions were getting smaller and smaller. The food would come to the table cold and no one cared."
"Pulled pork sandwich was the worst..could not even take a bite of it."
"But the sandwich was dry, chicken barely even filled up the hoagie roll."
Service
Pros:
"Kevin was awesome server."
"The service was impeccable, and the food quick and delicious."
"Our waitress was absolutely fabulous!"
"Owner/manager was very nice and friendly."
"All of the staff is amazingly nice and really fast to get the food out."
"Service was quick and the food was hot and tasty."
"Our server was prompt and didn't keep us waiting."
Cons:
"Server only came to take our order and didn’t come back after she dropped our food."
"Our last few experiences magnified the clear lack of training and professionalism the staff has."
"Servers need to realize that they represent the diner and shouldn't be rude."
"Absolutely terrible service tonight and the food wasn't any better."
"Our waitress was physically incapable of doing her job."
"You can get someone who is competent and will remember to come to your table more than once an hour OR you can get someone who blames others for their own mistakes and forgetfulness."
"Server was very rude. Rolled his eyes while we were ordering."
Value
Pros:
"Value for the money was good and ambiance was casual and comfortable."
"A little over $40 with tip, not exactly cheap but not overpriced either for what we got."
"A couple could eat breakfast or lunch here for $20 or less."
"Price was right for the delicious breakfast I had."
"Prices are reasonable and staff is always friendly and helpful."
"Good food at reasonable prices."
"The prices are reasonably and the food is delicious."
Cons:
"The $2 sharing fee is crazy. Sometimes you only need half of a meal and saving money by sharing is the way to go."
"Everything is a add on. Want this they charge a $1. You want that, it will be an extra $1.50."
"They charged $5 tip on my card (my food was $15) without asking how much I would like to give."
"Prices are so much higher than other places like them."
"Incredibly poor food. Overpriced."
"Seriously with the price they charge for meals and then charging for extra rolls that’s it for me."
"Frankly the food here was bland despite being fairly priced."
Ambiance
Pros:
"Easter Sunday Morning beautiful day. Everybody in the Diner was wearing Bunny Ears it was very feasible."
"Atmosphere is very clean, staff is really nice."
"The place was clean. The bathrooms were clean."
"While I felt that the atmosphere here was lovely."
"Walking in, it felt like everything I envisioned in a classic diner experience."
"A warm, welcoming atmosphere that instantly makes you feel at home."
"The remodel really brightened up the restaurant."
Cons:
"The interior of the diner is really hot and uncomfortable."
"The AC could be a little less frigid."
"Decor has had some... questionable redesigns."
"Gone are the gaudy wall mirrors and old burgundy and dark stain furniture color scheme, instead you are greeted by a spacious entry, bright contemporary neutral gray tones abound."
"The setting of the diner has a welcoming, traditional vibe that promises a comfortable dining experience."
"Very nice interior but still retains that classic diner feel."
"The West has gone through many changes over the years. Used to be open 24 hours, now only during the day."
Management
Pros:
"Owner/manager was very nice and friendly."
"Many of the staff have been there for years."
"Everyone from the front door, through service, and when we left was very professional and kind."
Cons:
"As my family was getting into our car to leave, management came out of the diner after us asking if the service was bad."
"There is obviously no management training or no company standards."
"I cannot support a business that treats their employees the way they do it horrible I see constant harassment and arguing among staff."
"I have never been in a place when a manager openly harassed and talked down to their staff like they do here."
"As a customer who felt very uncomfortable during your rant, it is very bad practice to discipline staff in front of customers."
"I was annoyed that several of the servers were holding loud conversations with each other and complaining about work-related things near us."
"After we sat down, it took 10 minutes for someone to get our drinks, and then another for the waitress to take our order, she was not friendly and couldn't even crack a smile."