Long Island Bird & Exotics Veterinary Clinic Reviews Summary

Staff and Service Quality

Pros:

• "Dr. Malka shared his diagnosis with grace and presented a number of treatment options across a range of financial means, all prioritizing the recovery of my animal."
• "The team has done such a great job in making sure my bunny has a speedy recovery and has worked with me in setting up a financial plan."
• "They are so knowledgeable and instantly make you feel at ease."
• "The front desk staff is also great! Kaitlyn is always a pleasure, she has great intrapersonal skills, responds in a timely manner & is super informative!!"
• "They truly care for your pet and treat them like their own."
• "All Staff were very informative, attentive, welcoming and kind."
• "The vet came out and spoke to me for a long time and explained everything in detail."

Cons:

• "We’ve noticed a severe decline in effort to help us and the time spent was nothing short of a neglected."
• "Very disappointed by the way me and my rabbit was treated 👎 If I can give zero stars I would."
• "This office should be shut down and the doctor’s should lose their licenses."
• "Yesterday I called your office and kindly asked to please be given an appt because we felt that our pet chicken was dying. Your assistant was extremely snobby and nonchalant and expressed no sense of urgency in regard to my request."
• "When I went a male vet attended us. He was condescending."
• "I left there feeling worse than when I got there as a pet parent, because he made it seem like nothing was right other than his outrageous recommendations that had nothing to do with my birds treatment for the highest prices."
• "Horrible horrible experience. Most uncaring people I’ve ever dealt with."

Cost and Financial Options

Pros:

• "Their prices are reasonable, all things considered and when comparing them to other vets and exotics."
• "Services for these types of animals can be expensive, but LIBEVC provides a commensurate quality of diagnostics and care."
• "They discuss all the options available and help you select the most impactful interventions to improve your pet’s health while being conscious of costs and resources."
• "They never push for unnecessary treatments so you can tell they’re not after your money."
• "The doctors are also sympathetic to your financial situation and will discuss your options in terms of what each test costs and the pros/cons, without passing judgement on your choice."
• "Although pricey for services-worth every penny."
• "The prices are reasonable, they don’t make you wait if your appointment."

Cons:

• "I paid three times the price for the exact same test elsewhere."
• "However the prices are out of control. I paid three times the price for the exact same test elsewhere."
• "The cost of the visit and medicine was a bit pricy."
• "Yesterday, I had to pay a $400 bill at this vet. The staff seems caring about my pet but are very money hungry!"
• "They try to pitch in extra services when it wasn't even necessary and make it seem like it was needed."
• "After reviewing the bill at home, I noticed that there were charges for 'qualitative stone analysis' and 'urine cultures & susceptibility'... I did not want analysis done on the stone or a blood test as we felt we had a good idea of what caused this."
• "The tests were completed on the assumption that as long as they stayed within budget they could do as they pleased."

Communication and Responsiveness

Pros:

• "They answered the phone on Sunday even though their office were not open and they got me an appointment the next day."
• "They stayed in contact when I brought him home and made sure Twinkie was doing well."
• "They would sent me pictures and videos as updates and made sure I was always included along the way; it made such a difference."
• "Staff is always responsive, knowledgeable, empathetic, and so understanding."
• "Appt. was on time, they called us for her history and the doctor came out to the car and literally spoke with us, in depth, for about 10-15 minutes!"
• "I received- unprompted -weekly phone calls to check in on my injured chicken throughout her treatment."
• "The staff called me every day to provide updates."

Cons:

• "I asked if there is anything I that could be done for the snake until I get there the front desk told me we can’t give any advice until payment is made."
• "One of my buns passed away not too long ago last month, and she underwent critical severe surgery, and lost an excessive amount of weight after. I kept calling to see what I could provide for her in the meantime but every person I spoke to would tell me something different and no one would give me a clear answer."
• "It was very unprofessional to have to explain out loud my issues my pet is having in front of random strangers."
• "I even called recently about my other bun for an emergency and the receptionist told me appointments are booked for the week that I would have to call again to see if the doctor the next day will take the emergency."
• "We had an emergency once and according to front desk: doctor can only be available for us in 10 days."
• "But the worst part would be calling them. There is nothing wrong with the person, it’s just that if they put you on hold, no matter what you will be waiting for 10 minutes."
• "In time of need, Dr Malka turned down our sweet little conure parrot telling me through receptionist that he will only be available in 10 days."

Professionalism and Care

Pros:

• "The entire staff was incredibly patient, encouraging, empathetic, and so helpful."
• "Everyone there is so friendly and helpful."
• "They even took the time to show me how to properly give her the medicine she needed before and after surgery."
• "They make me feel at ease and handle him with warmth and compassion."
• "The staff was incredibly nice and knowledgeable."
• "The staff also updated me with photos and phone calls to give me updates on how my bun was doing."
• "Both the vet and vet tech let us ask any questions we needed and we did not feel rushed at all."

Cons:

• "They brought out a bunny that looked paralyzed and could not stand up on his own without propping him against something."
• "I am upset at the fact that they didn't try to further examine him before giving me an unnecessary expense."
• "This guy acted as if I was a bad bird parent because I wanted to clip his wings."
• "The new staff-eh. If you are there in person, great, on the phone, not so much."
• "Not only that, but the girl who was assisting me was very rude, she was giving me attitude as if I didn’t know how to take care of my Guinea pig."
• "I feel as an owner that I should always have the final say in anything and everything involving my animal, but I was left out of these decisions."
• "They were obviously preying on our fear and desire to do whatever we can to help our little guy."