Eyecare on Easton Reviews Summary

Customer Service

Pros:

• "They will make you feel like you're part of their family."
• "David was very patient and willing to make sure you leave as a happy patient."
• "Cruzita and David are outstanding. Took care of me and my family with great customer service and everything is done in a timely manner."
• "Specially Cruzita, Javier and David made sure we were treated to the best customer service there is."
• "Cruzita helped me picked out a frame coming in, Javier also jumped in and helped me with prices and all together it was great."
• "Very professional and caring Javier sold me a pair of frames and Cruzita and David both also helped."
• "Great customer service Javier, Cruzita and David are exceptional and very knowledgeable."

Cons:

• "Worst experience ever! My husband had something in his eye and we went there in an emergency situation."
• "The lady behind the desk tried to tell me she couldn’t verify my insurance and that I would need to pay out of pocket."
• "Felt the guy working at the front desk was very rude and abrasive and not someone you want to be the first person welcoming customers."
• "I don't know her name, but she is the most obnoxious and unprofessional person I have come across."
• "Horrible they charge you extra but they won’t tell you until you get your glasses."
• "This center not only called the cops on my family member because they were 'SCARED FOR THEIR LIVES'."
• "WHAT A WAY TO HOLD ON TO CUSTOMERS, NEW DOCTOR MUST BE REALLY GREEDY! WATCH THEM RUN THEIR BUSINESS INTO THE GROUND."

Product Quality

Pros:

• "I just had to paid 250 and I had those frames for 5 years with no any problems my frame was really good and the lenses never got ruined or damaged on 5 years."
• "They took my insurance and have a great selection of frames."
• "Largest selection of frames and lenses that I have ever seen! You will definitely find what you need."
• "Their frame selection is amazing."
• "There is a great variety of frames to choose from."
• "This place has a great variety of designs on their frames."
• "There is a wide variety of frames to fit your style, which is a plus."

Cons:

• "The only downside for me is that the frames there was expensive…about $400+."
• "This eyeglass shop is a rip off."
• "They overprice there frames a bit too high and there refund policy is not so great and they do not compare prices to help you save money."
• "For glasses that aren’t even great quality, let alone good service."
• "With all the money they charge you for glasses they also want to charge you for your PD measurements outside of that to make extra money."
• "The guy at the eyeglass counter must work on commission because he wants to sell you $800 frames."
• "Was going there with the other doctor for years until they changed and i paid $500 for my glasses."

Professionalism

Pros:

• "It's been a pleasure working with 'Eyecare on Easton'."
• "Love this experience and highly recommend them."
• "Very nice people and clean place here."
• "Would recommend to anyone especially if you need specialized care."
• "Amazing experience, staff willing to go above and beyond."
• "Received comprehensive eye exams and special tests to help detect if there was something wrong with my vision."
• "Your eyes are checked thoroughly even though at times you have longer waiting periods to see the optometrist."